Location
UAE, Dubai - 704, Capital Golden Tower
Dates
Dates flexible
Course Type
Professional Training Course
Accreditation
Yes (Details)
Language
English
Price
$272

Course Overview

This Customer Service Skills course provides the foundation for quality customer service and focuses on building life-long customer relationships strategies.

Who should take this course

This course is ideal for anyone seeking training in customer service and customer care. The majority of delegates attending our customer services courses are in customer facing or customer support roles, who want to develop their customer service skills and behaviours.

Accreditation

Certificate Program in Customer Service Skills accredited by KHDA

Course content

Defining Customer Service:

  • What does great service look like and feel like?
  • Sharing our own experiences of good and bad service
  • Responsibility for customer service
  • Stepping into your customers' shoes

Handling customer enquiries:

  • Customer contact model and service standards
  • Creating lasting first impressions
  • Building and maintaining rapport
  • Using positive language and tone of voice

Establishing customer needs and responding to requests:

  • Questioning
  • Active listening - including taking notes
  • Summarising
  • Handling work based customer requests
  • Identifying challenging customer requests
  • Responding to challenging customer requests assertively

Service recovery:

  • Turning disappointment into delight
  • Identifying the nature of customer complaints
  • Responding to customer complaints
  • Introducing colleagues to resolve customer service issue

Complaint handling practice:

  • Practise brief
  • Practise sessions

Building customer relationships:

  • Relationship triangle - trust and loyalty
  • What differentiates us from our competitors?
  • Identifying ways to add value and exceed customer expectations
  • Following up

About Course Provider

VAVARU Institute is a pioneered organisation based in Dubai, dedicated to deliver training among professionals by incorporating global standards, updated methods, state-of the-art technologies and strategic partnering with key providers in order to ensure the professional mix of specific expertise required for each and every course we offer. We provide both Certification Preparation and Professional development training Programs across various Industries. We consider all the participants of our courses become a member of VAVARU family. It helps the participants not only to avail our support throughout exam clearance window, but also can benefit with sharing industry update, improvise knowledge base and consultation on how each one’s profile can be optimized to win their job search and career development activities.