This course is designed to excel the skills of the participants as Office Managers, Secretaries and Administrators in the esteemed organizations they are working or aspiring to join soon. The program is abided by all the required tools and advanced techniques to enhance the behavioral and interpersonal skills of the participants to the highest level. Delegates of this program are ensured to stay in control and on top of all their responsibilities along with rewards per their performance and credibility.
Who should take this course
The Effective Office Management and Administrator Skills program is ideal for professionals involved with running the admin and operations at executive to mid-senior levels. Professionals such as Office managers, operations managers, administrators, team leaders, supervisors, secretaries, support staff and personal assistants in corporate and governmental organizations can attend this course for a rewarding outcome.
Harnessing Advanced Administrative Skills. Introduction Mind Mapping Techniques-controlling the power of the mind Study of Right Brain/Left Brain Theory. Planning by using the techniques of Gantt chart to manage work progress. Meeting Deadlines of big projects. Improve the Admin Skills by- Introducing unique problem-solving techniques Becoming more down to business. Strategizing the crisis Unique and effective decision-making by applying the advanced tools Learning to arrange effective meeting Noting the minutes of meetings Learn to work for more than one manager.
Dealing with Perception and Behavior, Conflict Management Introduction to perception and how it affects behavior. Dealing with 6-9 situations at a time Empathy. Understanding the requirements and pressures of other departments. Advanced Conflict Management Techniques.
Planning and Goal Setting Importance of Goals. Why people set goals Coincide with personal and organizational goals. How to set goals strategically. Definition of realistic goals Study of S.M.A.R.T Goals Making Action Plans. Daily, Weekly, Monthly, Yearly.
Communication & Body Language. Improving Business Communication Telephonic Skills. Communicating perfectly during handling complaints Learning telephonic etiquettes Perfect Telephonic Role Play Written Communication Netiquettes of email drafting. Selecting persuasive sets of words while drafting letters, memos and emails. Using proper language during writing Importance of Body Language. How can gestures work Positive and negative implications of Body Language.
Creating a Positive Office Environment. Take the initiative to create a positive office environment. Meet with the expectations of the senior management and stay a step ahead. Develop a good relationship with the boss. Sharing goals and visions to the other employees. Personal SWAT analysis Incorporate latest techniques for effective secretary.
Team Building Spirit Be a people's person but headstrong about implying strategies. Junior and senior staff management. Focus on developing teams and retaining the team spirit. Strict about the rules. Develop excellent interpersonal yet professional communication with colleagues. Improving the etiquette of meeting visitors. Using magic phrases. Charming personality. Body language First impressions do matter.
Benefits Of Time Management. Importance of Time Management for organizational growth. Juggling multiple tasks at a time. Set your own goals and be a go getter. Pick up the time wasters and take actions at workplace. Conquer stress by handling the work pressure systematically. Set priorities for your work Take quick decisions for the organizational benefits.
Assessment and Discussion. Making action plan. Applying the action plan at workplace Group discussion. Assessment Feedback.
About Course Provider
London Training for Excellence offer a wide range of training courses in London for organisations and individuals who wish to advance their skills and knowledge in the business world. With a great training centre in London, London TFE have everything that is needed to understand the basic needs of a business. Each course focuses on the ‘real-life’ issues a business could face and how to tackle them with ease.
London TFE have a team of enthusiastic leaders and instructors who share a passion for education and want to deliver that same passion to every individual who wish to take a business to succession. Each training courses London encourages individual to aim high and reach their full potential.
How to enroll?
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