Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.
Our Executive and Personal Assistants programme will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this training will provide your participants with the necessary tools.
Who should take this course
This training programme has been specifically designed for the benefit of senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance.
Working With Your Manager Adapting To Their Style Anticipate Their Needs Getting Your Responsibilities Defined When To Take The Initiative Administrative Soft Skills Social Intelligence Office Management Active Listening Effective Time Management Calendar Management Prepare For Changes And Surprises Keeping Others On Track Urgent/Important Matrix Meeting Management Creating An Agenda Keeping Minutes Keeping The Meeting On Time Variations For Large And Small Meetings Tools Of The Trade Email Protocol Office Machinery Communication Skills Phone And Voicemail Etiquette Business Writing Internet Research Being An Effective Gatekeeper Filtering Data And Information Learn To Say No Dealing With Difficult People Organizational Skills Prioritizing Your Workload Goal Setting Plan For Tomorrow, Today Staying On Track Confidentiality Guidelines Your Confidentially Duty Be Diplomatic And Discreet Keeping Data Secure What To Do In Sticky Situations Team-Working Creating Winning Teams, Key Roles And Team Dynamic How To Motivate Staff And Ensure Results
About Course Provider
SMART Management Training and Consultancy is a UK-based work training provider. We specialize in providing you with high-quality training and development opportunities aimed at individuals and corporates across the Gulf and Africa (UAE, GCC and Africa).