IATA Airline Customer Service Al 011

Drive outstanding customer service with the winning combination of knowledge skills and attitude:

• Learn techniques of effective communication and customer contact
• Understand the various social styles and cultural differences of Airline customers
• Gain knowledge about new trends in customer service

Ticket office reservations check-in traffic operations baggage service and information desks staff. Cargo reservations and receiving staff. Public relations and sales support personnel. Flight attendants.

Aviation /Travel &Tourism

IATA , Canada Montreal

Improved Standard of Customer Service. Verbal and Non-verbal Communication Skills. Customer Contact Techniques. Cross-cultural Awareness. Managing stress.

Zabeel International Institute of Management & Technology established in 1988 is a leading Executive Educational and Professional Training Centre in UAE with ten branches across the country. It is accredited by the KHDA (Knowledge & Human Development Authority) & Ministry of Education in Dubai.

More than 26 years of experience in training  professional executives, Recipient of many  quality awards for training since 1988, Qualified & certified trainers , Sophisticated laboratories with high end machines and licensed software.