IATA Airline Customer Service Al 011

UAE, Sharjah
Dates flexible
Course Type
Professional Training Course
Yes (Details)
Course Fee

Course Overview

Drive outstanding customer service with the winning combination of knowledge skills and attitude:

  • Learn techniques of effective communication and customer contact
  • Understand the various social styles and cultural differences of Airline customers
  • Gain knowledge about new trends in customer service

Who should take this course

Ticket office reservations check-in traffic operations baggage service and information desks staff. Cargo reservations and receiving staff. Public relations and sales support personnel. Flight attendants.

Career options after graduation

Aviation /Travel &Tourism


IATA , Canada Montreal

Course content

Improved Standard of Customer Service. Verbal and Non-verbal Communication Skills. Customer Contact Techniques. Cross-cultural Awareness. Managing stress.

About Course Provider

Zabeel International Institute of Management & Technology established in 1988 is a leading Executive Educational and Professional Training Centre in UAE with ten branches across the country. It is accredited by the KHDA (Knowledge & Human Development Authority) & Ministry of Education in Dubai.

More than 26 years of experience in training  professional executives, Recipient of many  quality awards for training since 1988, Qualified & certified trainers , Sophisticated laboratories with high end machines and licensed software.

How to enroll?

Provide us with your contact details, course provider will get back to you.

A representative from Zabeel Institute will contact you soon.