IATA Airline Customer Service Al 011

Location
UAE, Sharjah
Dates
Dates flexible
Course Type
Professional Training Course
Accreditation
Yes (Details)
Language
English
Course Fee
$1,499

Course Overview

Drive outstanding customer service with the winning combination of knowledge skills and attitude:

  • Learn techniques of effective communication and customer contact
  • Understand the various social styles and cultural differences of Airline customers
  • Gain knowledge about new trends in customer service

Who should take this course

Ticket office reservations check-in traffic operations baggage service and information desks staff. Cargo reservations and receiving staff. Public relations and sales support personnel. Flight attendants.

Career options after graduation

Aviation /Travel &Tourism

Accreditation

IATA , Canada Montreal

Course content

Improved Standard of Customer Service. Verbal and Non-verbal Communication Skills. Customer Contact Techniques. Cross-cultural Awareness. Managing stress.

About Course Provider

Zabeel International Institute of Management & Technology established in 1988 is a leading Executive Educational and Professional Training Centre in UAE with ten branches across the country. It is accredited by the KHDA (Knowledge & Human Development Authority) & Ministry of Education in Dubai.

More than 26 years of experience in training  professional executives, Recipient of many  quality awards for training since 1988, Qualified & certified trainers , Sophisticated laboratories with high end machines and licensed software.

How to enroll?

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