Drive outstanding customer service with the winning combination of knowledge skills and attitude:
- Learn techniques of effective communication and customer contact
- Understand the various social styles and cultural differences of Airline customers
- Gain knowledge about new trends in customer service
Who should take this course
Ticket office reservations check-in traffic operations baggage service and information desks staff. Cargo reservations and receiving staff. Public relations and sales support personnel. Flight attendants.
Career options after graduation
Aviation /Travel &Tourism
IATA , Canada Montreal
Improved Standard of Customer Service. Verbal and Non-verbal Communication Skills. Customer Contact Techniques. Cross-cultural Awareness. Managing stress.
About Course Provider
Zabeel International Institute of Management & Technology established in 1988 is a leading Executive Educational and Professional Training Centre in UAE with ten branches across the country. It is accredited by the KHDA (Knowledge & Human Development Authority) & Ministry of Education in Dubai.
More than 26 years of experience in training professional executives, Recipient of many quality awards for training since 1988, Qualified & certified trainers , Sophisticated laboratories with high end machines and licensed software.
How to enroll?
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