Location
UAE, Abu Dhabi
Dates
Dates flexible
Course Type
Professional Training Course
Accreditation
-
Language
English
Price
$3,800

Course Overview

Drive outstanding customer service with the winning combination of knowledge skills and attitude.

  • Learn techniques of effective communication and customer contact

  • Understand the various social styles and cultural differences of Airline customers

  • Gain knowledge about new trends in customer service

Who should take this course

  • Ticket office, reser vations, check-in, traffic, operations, baggage ser vice & information desks staff
  • Cargo reservations and receiving staff
  • Public relations and sales support personnel
  • Flight attendants

Course content

  • Improved Standard of Customer Ser vice
  • Verbal & Non-verbal Communication Skills
  • Customer Contact Techniques
  • Cross-cultural Awareness
  • Managing stress

About Course Provider

Zabeel International Institute of Management & Technology established in 1988 is a leading Executive Educational and Professional Training Centre in UAE with ten branches across the country. It is accredited by the KHDA (Knowledge & Human Development Authority) & Ministry of Education in Dubai.

More than 26 years of experience in training  professional executives, Recipient of many  quality awards for training since 1988, Qualified & certified trainers , Sophisticated laboratories with high end machines and licensed software.