UAE, Abu Dhabi
Dates flexible
Professional Training Course
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English
$3,800
Course Overview
Drive outstanding customer service with the winning combination of knowledge skills and attitude.
Learn techniques of effective communication and customer contact
Understand the various social styles and cultural differences of Airline customers
Gain knowledge about new trends in customer service
Who should take this course
- Ticket office, reser vations, check-in, traffic, operations, baggage ser vice & information desks staff
- Cargo reservations and receiving staff
- Public relations and sales support personnel
- Flight attendants
Course content
- Improved Standard of Customer Ser vice
- Verbal & Non-verbal Communication Skills
- Customer Contact Techniques
- Cross-cultural Awareness
- Managing stress
About Course Provider
Zabeel International Institute of Management & Technology established in 1988 is a leading Executive Educational and Professional Training Centre in UAE with ten branches across the country. It is accredited by the KHDA (Knowledge & Human Development Authority) & Ministry of Education in Dubai.
More than 26 years of experience in training professional executives, Recipient of many quality awards for training since 1988, Qualified & certified trainers , Sophisticated laboratories with high end machines and licensed software.