IATA Passenger & Airport Handling

Customer service skills and principles. Passenger Service Delivery Model. Dealing with difficult customers and situationsIndustry rules and guidelines IATA manuals automatedaa. Baggage rules gate procedures baggage services etc.

All Airline and ground staffs. Passenger service managers. Handling agents and other customer sevice personnels customer service instructors and anyone who wants to get into airline industry.

Accredited by IATA from Monterey Canada

Upon completion you will be able to respond professionally to customer requests and complaints. Comply with passenger and baggage handling standards. Use and endorse e-tickets. Manage irregular operations and execute strategies to get back on track quickly.

MNR Talent and Skill Development Institute has been launched in the year 2015 with the approval of KHDA and licensed by Department of Economic Development, Government of Dubai.

The Institute and all it’s employees are value driven with commitment to conduct business ethically and add value to the customers. It encourages case writing, consultancy and research through the partnering institutions in its client organizations and share their knowledge and research of the region as corporate social responsibility through professional bodies, alumni, radio talks, newspapers and magazines. In addition, our institute are offering the best training courses, like Professional Certification Courses, Soft Skills Training Program, Languages Training courses, Health and Safety Courses, ISB programs, Technical Programs, Digital Marketing courses and IIT-JEE/ NEET Exam Preparation Program for students.