IATA Passenger Ground Service AL 003

UAE, Dubai
Dates flexible
Course Type
Professional Training Course
Yes (Details)
Course Fee

Course Overview

If you imagine a job that offers incredible benefits and you wish to advance your career work as a Passenger Service Agent:

  • Understand how Airlines and Airports operate in relation to the provision of passenger services
  • Interpret the respective regulator y requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe and secure passenger and baggage transport
  • Provide superior customer service in a demanding customer facing environment
  • Learn about the latest technological innovations in passenger services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

Who should take this course

Airline passenger service staff. Ground Handling Agents passenger services staff. Airport operators staff providing passenger services. Civil Aviation Authorities staff providing passenger services.

Career options after graduation

Aviation /Travel &Tourism


IATA , Canada Montreal

Course content

Introduction to Airport and Airline operations:

  • Computer Reservations - CRS and Departure Control Systems - DCS - functions
  • Passenger and Baggage check-in procedures - Airport and off-site
  • Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
  • Dangerous Goods regulations awareness for passenger ser vice agents
  • Managing passenger interactions
  • Aviation security procedures for passenger and baggage transport
  • Enhanced passenger facilitation latest innovations and career opportunities

About Course Provider

Zabeel International Institute of Management & Technology established in 1988 is a leading Executive Educational and Professional Training Centre in UAE with ten branches across the country. It is accredited by the KHDA (Knowledge & Human Development Authority) & Ministry of Education in Dubai.

More than 26 years of experience in training  professional executives, Recipient of many  quality awards for training since 1988, Qualified & certified trainers , Sophisticated laboratories with high end machines and licensed software.

How to enroll?

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