UAE, Sharjah
Dates flexible
Professional Training Course
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English
$3,300
Course Overview
If you imagine a job that offers incredible benefits & you wish to advance your career, work as a Passenger Service Agent. Understand how Airlines and Airports operate in relation to the provision of passenger services
Interpret the respective regulator y requirements related to passenger and baggage transport
Understand how computer reser vations and departure control systems operate
Ensure safe and secure passenger & baggage transport
Provide superior customer ser vice in a demanding customer facing environment
Learn about the latest technological innovations in passenger services
Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel
Who should take this course
- Airline passenger service staff
- Ground Handling Agents
- Passenger services staff
- Airport operator’s staff providing passenger services
- Civil Aviation Authorities
Course content
- Introduction to Airport & Airline operations
- Computer Reservations (CRS) and Departure Control Systems (DCS) functions
- Passenger & Baggage check-in procedures (Airport & off-site)
- Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging
- Dangerous Goods regulations awareness for passenger ser vice agents
- Managing passenger interactions
- Aviation security procedures for passenger & baggage transport
- Enhanced passenger facilitation, latest innovations and career opportunities
About Course Provider
Zabeel International Institute of Management & Technology established in 1988 is a leading Executive Educational and Professional Training Centre in UAE with ten branches across the country. It is accredited by the KHDA (Knowledge & Human Development Authority) & Ministry of Education in Dubai.
More than 26 years of experience in training professional executives, Recipient of many quality awards for training since 1988, Qualified & certified trainers , Sophisticated laboratories with high end machines and licensed software.