Location
UAE,
Dates
Dates flexible
Course Type
Professional Training Course
Accreditation
-
Language
English
Price
$3,300

Course Overview

If you imagine a job that offers incredible benefits & you wish to advance your career, work as a Passenger Ser vice Agent. Understand how Airlines and Airports operate in relation to the provision of passenger services

  • Interpret the respective regulator y requirements related to passenger and baggage transport

  • Understand how computer reser vations and departure control systems operate

  • Ensure safe and secure passenger & baggage transport

  • Provide superior customer ser vice in a demanding customer facing environment

  • Learn about the latest technological innovations in passenger s ervices

  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

Who should take this course

  • Airline passenger ser vice staff
  • Ground Handling Agents? passenger ser vices staff
  • Airport operator?s staff providing passenger ser vices
  • Civil Aviation Authorities? staff providing passenger ser vices.

Course content

  • Introduction to Airport & Airline operations
  • Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  • Passenger & Baggage check-in procedures (Airport & off-site)
  • Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging
  • Dangerous Goods regulations awareness for passenger ser vice agents
  • Managing passenger interactions
  • Aviation security procedures for passenger & baggage transport
  • Enhanced passenger facilitation, latest innovations and career opportunities

About Course Provider

Zabeel International Institute of Management & Technology established in 1988 is a leading Executive Educational and Professional Training Centre in UAE with ten branches across the country. It is accredited by the KHDA (Knowledge & Human Development Authority) & Ministry of Education in Dubai.

More than 26 years of experience in training  professional executives, Recipient of many  quality awards for training since 1988, Qualified & certified trainers , Sophisticated laboratories with high end machines and licensed software.