UAE,
Dates flexible
Professional Training Course
-
English
$3,300
Course Overview
If you imagine a job that offers incredible benefits & you wish to advance your career, work as a Passenger Ser vice Agent. Understand how Airlines and Airports operate in relation to the provision of passenger services
Interpret the respective regulator y requirements related to passenger and baggage transport
Understand how computer reser vations and departure control systems operate
Ensure safe and secure passenger & baggage transport
Provide superior customer ser vice in a demanding customer facing environment
Learn about the latest technological innovations in passenger s ervices
Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel
Who should take this course
- Airline passenger ser vice staff
- Ground Handling Agents? passenger ser vices staff
- Airport operator?s staff providing passenger ser vices
- Civil Aviation Authorities? staff providing passenger ser vices.
Course content
- Introduction to Airport & Airline operations
- Computer Reservations (CRS) and Departure Control Systems (DCS) functions
- Passenger & Baggage check-in procedures (Airport & off-site)
- Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging
- Dangerous Goods regulations awareness for passenger ser vice agents
- Managing passenger interactions
- Aviation security procedures for passenger & baggage transport
- Enhanced passenger facilitation, latest innovations and career opportunities
About Course Provider
Zabeel International Institute of Management & Technology established in 1988 is a leading Executive Educational and Professional Training Centre in UAE with ten branches across the country. It is accredited by the KHDA (Knowledge & Human Development Authority) & Ministry of Education in Dubai.
More than 26 years of experience in training professional executives, Recipient of many quality awards for training since 1988, Qualified & certified trainers , Sophisticated laboratories with high end machines and licensed software.