IATA Passenger Ground services (PGS)

UAE, Dubai
Dates flexible
Course Type
Professional Training Course
Yes (Details)
Course Fee

Course Overview

Learn what it takes to work at one of the airline industry's most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in gate and concourse of your airport.The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM) the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM).

Who should take this course

Airline passenger service staff. Ground Handling Agents' passenger services staff. Airport operators' staff providing passenger services. Civil Aviation Authorities' staff providing passenger services. Anyone wishing to start a career as a Passenger Service Agent.


Accredited by IATA from Monterey Canada

Course content

Understand how airlines and airports operate in relation to the provision of passenger services. Learn about passenger and baggage check-in and boarding procedures including passengers with special needs. Interpret the respective regulatory requirements related to passenger and baggage transport. Understand how computer reservations and departure control systems operate. Ensure safe and secure passenger and baggage transport. Provide superior customer service in a demanding customer facing environment. Learn about the latest technological innovations in passenger services. Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel.

About Course Provider

MNR Talent and Skill Development Institute has been launched in the year 2015 with the approval of KHDA and licensed by Department of Economic Development, Government of Dubai.

The Institute and all it’s employees are value driven with commitment to conduct business ethically and add value to the customers. It encourages case writing, consultancy and research through the partnering institutions in its client organizations and share their knowledge and research of the region as corporate social responsibility through professional bodies, alumni, radio talks, newspapers and magazines. In addition, our institute are offering the best training courses, like Professional Certification Courses, Soft Skills Training Program, Languages Training courses, Health and Safety Courses, ISB programs, Technical Programs, Digital Marketing courses and IIT-JEE/ NEET Exam Preparation Program for students.

How to enroll?

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