Intercultural Communication

The globalisation of the business environment induces an exponential growth of interactions between people of different cultural backgrounds in the workplace. As a result, global manager of today and tomorrow must genuinely understand how to communicate in a cross-cultural context. Awareness and intercultural skills in communication are keys to the career success of aspiring managers and professionals. This course combines theory, cases studies and exercises to provide students with a foundation for understanding, managing and interacting effectively in multicultural situations. Values, beliefs, expectations, customs and attitudes of various cultural groups are studied and techniques and strategies are discussed to facilitate communication in the global environment. Practical activities encourage you to apply theories and ideas to practise and to relate them on your own experience.

The course is designed for the following professionals:

• Entrepreneurs
• Managers
• Office managers, secretaries, receptionists

None, except a good level of command of English.

Entrepreneurs, Managers, Office Manager, Secretary, Front Desk, Sales, Human Resources

Certification Awarded From Government Of Dubai (KHDA)

DURATION: 10 hours

SCHEDULE:

• Schedules on request.
• 2 hours per day for 5 days or 2 hours per week for 5 weeks.

CONTENT: Increasing your knowledge and analytical skills regarding communication between people from different racial, ethnic and cultural backgrounds, in both international and domestic settings, exploring cultural self-awareness, other culture awareness and the dynamics that arise in the interactions between the two, identifying how communication processes differ among cultures, understanding the challenges that arise from differences in intercultural interactions, developing the skills necessary to read, evaluating and using intercultural theories and making practical applications of intercultural communication theories.

At the end of the course, you should be able to understand how and why communication practices and process can differ around the world and develop intercultural skills, critically analyse manifestations of cultural difference in intercultural interactions, including instances of both intercultural conflict and intercultural cooperation.

IMMERSIVE BUSINESS TRAINING DMCC is registered and licensed as a Free Zone Company under the rules and regulations of DMCC (License No. 375019) and is a training institution duly approved by KHDA under the Educational Services Permit No. 628185.

We deliver professional and management development training through short duration courses for management, professional and personal development to adults who wish to improve their skills and knowledge in areas such as accounting, finance, business, secretarial skills, human resources, management, sales, marketing and education.