Managing Conflict: Power through Influence

Learn effective conflict management techniques and resolution strategies to address confrontation in the workplace.

Our one week conflict resolution training course offers practical tips for managers and team leaders aimed at managing conflict at work and introducing an effective conflict management strategy.

This course provides conflict resolution training to equip participants with the skills, knowledge and confidence to effectively manage and turn around potentially negative performance situations in the workplace in a clear, assertive and constructive manner.

Certificate

By the end of this one-day training course, the participants will have:

• Defined confrontation and their role in managing conflict in the workplace to ensure they maximise individual and team performance
• Identified their preferred style/s in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
• Demonstrated their skills in resolving conflict and confrontation
• Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts

Global economics proves to us on a daily basis the organisational need for ‘fore-most’ and ‘leading’ talent in order to succeed in increasingly complex and competitive global markets. In order to achieve the ‘best’ possible result for organizations, developing the right talent is as much a necessity as hiring and retaining employees.

Who are we?

ZOE Talent Solutions is a global training and consulting firm that has been serving leading businesses in many countries. We specialise in capacity building and talent development solutions for individuals and organisations, through our highly customised courses and training sessions, in a wide array of disciplines.

What do we do?

ZOE assists organisations in identifying their most important goals, and guides management teams by working closely with each member, in making lasting improvements to their performance. This process thus promises a definite increase in revenue and savings and a higher Return On Investment (ROI). Over nearly a decade, our team has built a globally recommendable enterprise uniquely equipped skills including and not limited to coaching, facilitation , counselling and strategising.