Location
UAE, Dubai
Dates
Dates flexible (2 days)
Course Type
Professional Training Course
Accreditation
Yes (Details)
Language
English
Price
$1,800 $1,530 only

Special prices available

Course Overview

Office Management and Administration Skills are required in order to have an effective administrative control over the office. This course mainly targets the people who are directly involved in administrative tasks or are working on the positions of personal assistants and executive secretaries. The course is particularly designed to provide professional management skills to the people so that they can effectively manage administrative tasks.

Who should take this course

Administrative personnel, employees appointed on supervisory positions and personal assistants.

Accreditation

IKL Certificate

Course content

Program Introduction/Roles, Competences and Personal Effectiveness

  • Program overview and objectives
  • Action plans
  • The ‘competence’ model of skills, behaviors and values
  • Emotional intelligence
  • Personal competence review
  • Effective management of time , resources, systems and other people
  • Handling complaints and making improvements

Teamwork, Effective Communication and Meetings

  • Effective performance in teams
  • Briefing skills – giving, receiving and passing on
  • Participation in the meetings
  • Concluding remarks

Manage Working Relationships /Supervising Admin Staff

  • Effective delegation
  • Assisting on the job training and serving as coach
  • Communication and listening skills – lessons from NLP
  • Building rapport
  • Effective management and development of network of working relationships
  • Assertive and conflict management skills
  • Learn to help others in producing superior performance
  • Motivation to execute tasks
  • Criticism skills

Managing Time/Desk Management and Office Technology/Writing Skills

  • Set priorities
  • Office layout and ergonomics
  • Managing to develop paperless systems
  • Using office technology in the best possible way
  • Letter writing
  • Etiquette of e-mail writing
  • Report writing
  • Proof-reading
  • Setting up/developing writing layout and style guidelines for the organization
  • Preparing presentations slides: Writing/Designing

Managing Information and Budgets/Improving Customer Service and Systems

  • Information management (schedule, filter and digest)
  • Effective presentation of statistical information
  • The use of graphs
  • Survey designs and analysis of data obtained
  • Basic concepts of financial management
  • Analyzing budgets
  • Continuous improvement through customer service excellence
  • Action planning

About Course Provider

Institute of Knowledge and Leadership (IKL) has emerged on the global map of learning, talent development and executive education as a highly advanced and qualified training platform. IKL is based in Dubai and serves prominent clients from across the MENASA region.

The distinctive factor about IKL is its significant, highly qualified and skilled pool of global trainers, primarily equipped with state of the art training methods and techniques coupled with the passion to share knowledge and to co - create a value proposition with organizations and their teams. IKL has trainers across the globe from 25 nationalities, over 200+ knowledge areas, and with a cumulative training, knowledge creation, sharing, and dissemination experience for over 1000+ years with over 2 million participants globally.