Process Mapping & Improvement

In process redesigning, process mapping is a vital component that ensures implementation of a highly integrated and cross-functional systems approach. The course focuses on the different process mapping tools and techniques needed to develop enterprise-level process maps or individual processes. These maps help to provide a holistic view of all the aspects of a business. A well-constructed process model is the one which can help the modelers to assess all the inefficiencies of business models and eliminate the hidden errors that ultimately will improve the performance and save cost.

The course comprises of case studies, presentations, practical exercises and interactive discussions based on solution modeling.

• Business process improvement teams
• Business systems analysts
• Professionals and managers
• Architects and business analysts who are responsible for process improvement projects at their organization.

IKL Certificate

Overview of Business Process

• What is a process
• Core components of a Process
• Process Attributes / model/ approach
• System approach to management
• Process classification framework
• The value of process management
• Understanding business process
• Process awareness level

Basics of Business Process Improvement

• The concept of process improvement
• process improvement and associated benefits
• Problem solving methodology \"DRIVE
• Process mapping
• Cause & effect diagrams/ CEDAC/ brain storming
• Pareto analysis/ statistical process control (spc)
• Check sheets/ bar charts/ scatter diagrams
• Matrix analysis/histograms
• Dot plot or tally chart
• The best time to use process improvement tools?
• How to start process improvement?

Process Mapping Methodology

• What is process mapping
• Why to use process mapping
• Levels of process mapping
• Analysis of process maps
• Attributing value adding and non-value adding activities
• How to minimize the non-value add activities and evaluate process \"wastes\"
• Who develop process maps?
• Business applications for process maps

Flowcharting

• What is mean by flow charting?
• Uses of flow charts
• Benefits of using flow chart
• How to create a flow chart
• Levels/ basic types of flow charts
• Basic symbols of process flow charting
• How to draw a flow chart
• Things to remember for a successful flow charting
• Interpreting flowcharts

Institute of Knowledge and Leadership (IKL) has emerged on the global map of learning, talent development and executive education as a highly advanced and qualified training platform. IKL is based in Dubai and serves prominent clients from across the MENASA region.

The distinctive factor about IKL is its significant, highly qualified and skilled pool of global trainers, primarily equipped with state of the art training methods and techniques coupled with the passion to share knowledge and to co - create a value proposition with organizations and their teams. IKL has trainers across the globe from 25 nationalities, over 200+ knowledge areas, and with a cumulative training, knowledge creation, sharing, and dissemination experience for over 1000+ years with over 2 million participants globally.