Making good phone conversations is all about knowing what to say, when to say and how to say it. All three require examples and a persistent attitude to practice until mastered. The course is designed from the outset to satisfy all three areas. We believe it is critical for learners to see how a conversation can fail before they are told how they should perform it. This is why the courses contains many examples of failed phone conversations in addition to effective and professional conversation suggestions that demonstrate how not to handle a particular situation.
Who should take this course
This programme is intended for all Employees, Call Centre Staff, Customer Service Personnel and Anyone Who Uses Phones Regularly.This programme is intended for all Employees, Call Centre Staff, Customer Service Personnel and Anyone Who Uses Phones Regularly.
In our experience, just mentioning an ideal practice once is not good enough as it is easy for delegates to fall back to bad habits and forget it altogether. Repeated exposure to the content in addition to participation in real-life scenarios will significantly help delegates to master the techniques discussed in the course and indeed this is how this course is designed.
- How To Serve People On The Phone?
- How To Establish Rapport?
- How To Obtain Information?
- How To Provide Information?
- How To Hold Telephone Conversations?
- How To Control Your Tone And Your Content?
- How To Deal With Common Scenarios?
- How To Listen?
- Handling Complaints
About Course Provider
SMART Management Training and Consultancy is a UK-based work training provider. We specialize in providing you with high-quality training and development opportunities aimed at individuals and corporates across the Gulf and Africa (UAE, GCC and Africa).