Account Executive

Job description / Role

Job summary

We are seeking a motivated and client-centric professional to join our team as an Account Executive Maintenance Contracts Fire Fighting System. This role is tailored for individuals with a strong technical background in fire safety systems, proven experience in managing service contracts, and excellent relationship-building abilities. The successful candidate will oversee maintenance agreements for fire fighting systems, act as the primary point of contact for clients, and ensure all contractual obligations are delivered to the highest standards.

Key responsibilities – fire fighting system maintenance contracts

• Serve as the principal liaison for clients holding fire fighting system maintenance contracts, ensuring ongoing satisfaction, prompt resolution of queries, and consistent service excellence.
• Manage the entire lifecycle of maintenance contracts for fire fighting systems, including initiation, renewals, amendments, and compliance documentation.
• Coordinate with technical teams to schedule and oversee routine and emergency maintenance visits, ensuring minimal disruption and adherence to contractual timelines.

Required skills – account management, fire fighting systems, and communication

• Demonstrated experience managing maintenance or service contracts, ideally within fire fighting systems, building services, or related safety sectors.
• Sound technical understanding of fire fighting systems components and general safety regulations relevant to commercial and industrial premises.
• Excellent organisational, communication, and interpersonal skills to professionally manage client relationships and collaborate with technical teams.
• Competency in using CRM systems, contract management software, and standard office applications (MS Office Suite).
• Strong problem-solving abilities with a solutions-oriented approach to client service and contract delivery.

Qualifications & experience – fire fighting contracts and client service

• Bachelor's degree or diploma in Mechanical, Electrical, Industrial Engineering, Business Administration, or a related discipline.
• Minimum 2-3 years experience in a client-facing role that includes contract management within fire fighting, facility services, or maintenance industries.

Key skills

Business development, customer service, revenue growth, ABC analysis, account management, communication, CRM, Excel, Salesforce, PMP, customer relationships, business relationships, sales goals, sales process, CPA.

Employment type: Full time
Vacancy: 1