Account Manager

Job description / Role

As an Account Manager, you will be responsible to oversee Social Media accounts and campaigns which include but are not limited to: research, campaign & content conceptualizing, execution, monitoring and reporting, SEO optimization, team management, client relationship management

• Work with clients to create a social media strategy that collaborates with marketing, PR and advertising campaigns, research top influencers, competitors, and trends in clients’ industries.
• Create timely and engaging content plans optimized for platform used and intended audience.
• Knowing what type of content works best on what platform, optimizing content accordingly, as well as understanding the different nuances of each platform.
• Set guidelines for team members including community managers/customer service on how to interact with target audience
• Optimize SEO by aligning it with the overall social media plan.
• Analyze and report social media actions on a monthly basis for successes and new opportunities.
• Conceptualize engaging and professional visuals with creative team / and content with copywriters, that reflect client and their brand (Customize social media pages (ex. Facebook, Twitter, Google+, YouTube), develop supporting offline collateral, create original content, etc).
• Stay current with social media trends and tools – includes attending networking and educational events, reading blogs, and listening to podcasts.
• Continue to refine and define our social marketing process.
• Work with teams to create a solid branding message that’s reflected across client’s image
• Attend events when required
• Continuously brainstorm for new campaigns and ideas with team members
• Work towards bringing more leads and upselling

Requirements

• Bachelor Degree in Mass Communication, Business Management, Advertising and Marketing, or any other related filed
• Minimum 3 years of social media marketing experience (prefer to have account management experience).
• Excellent Arabic and English communication skills
• Experience in project management and team management
• Experience including but not limited to Facebook, LinkedIn, Instagram, Snapchat, Google Communities, Twitter, YouTube, and more.
• Knowledge of social media and analytics software (Hootsuite, Google Analytics, Facebook Insights, etc.).
• Working knowledge of social media paid advertising campaigns including Facebook, Linkedin and Twitter.
• Exceptional time management skills including the ability to handle multiple clients with changing priorities.
• Strong understanding of social media content best practices & guidelines
• Strong understanding of UAE market including dialect, culture and political landscape
• Must be willing to work long & flexible hours on a regular basis, this is a highly demanding position
• Proven ability to collaborate across division to implement processes and achieve results. Track record of building and maintaining productive relationships with multiple stakeholders, including working closely with department heads.
• Ability to prioritize, multi-task efficiently and respond to ongoing requests in a timely fashion.

About the Company

SOCIALEYEZ is a digital engagement agency, our core purpose is to empower organizations to build more meaningful relationships with their target audience. By combining an understanding of client objectives with our understanding of user behavior, SOCIALEYEZ implements digital engagement strategies that increase the level and quality of engagement.

Our clients vary across sectors including banking, automotive, FMCGs, retail, hospitality and government. Examples of our clients include Canon, Henkel, Philips, Dubai Roads & Transport Authority (RTA), Etisalat, HSBC, Dubai Parks & Resorts, Tim Hortons, Mazda, and Turkish Airlines.

SOCIALEYEZ launched in 2010 as a social media insights agency and since has evolved its offerings to become a digital engagement agency. We employ over 120 team members across three countries, Dubai being our HQ with branches in Cairo & Casablanca. The agency maintains a number of strategic alliances and partnerships with global industry leaders such as LinkedIn and Hootsuite