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Job description / Role
Odoo, one of the fastest growing companies in Belgium is now expanding in the Middle East. Odoo is a suite of business apps that covers all enterprise management needs: CRM, e-Commerce, Accounting, Project Management, Inventory, POS, etc. We disrupt the enterprise software market by making fully open source, super easy and full featured (3000+ apps) software accessible to SMEs at a competitive cost.
Our sales department in Dubai are looking for an amazing and dynamic Customer Success Managers to join the team. The team follows mainly the "work hard, play hard" mindset. Concretely, you will be responsible of a portfolio of 250-300 companies in the MENA area. What's great in this job is the fact that you will deal with direct customers and resellers, in a team of 40 people. Your primary goal is to achieve sales targets by driving up customer retention and expansion.
RESPONSIBILITIES
- Understanding & developing existing clients
- Generating new business
- Acting as the key interface between the customer and all relevant divisions
- Excel in transversal sales & product demonstration
- Grow customer lifetime value by proactively engaging clients and serving as their advocate internally
Requirements
MUST HAVE
- Related degree
- 1 - 5 years of relevant experience
- Quick & Autonomous learner
- Problem Solver
- Firm understanding of managing client relations
- Fluent in Arabic and English
- Eligible to relocate to the UAE
- Strong communication skills
NICE TO HAVE
- Interest in IT
- Dynamic & flexible
- Available immediately
- Ability to work under pressure
- Previous experience in a SaaS company
About the Company
Odoo is an open-source suite of integrated business applications actively programmed, supported, and organized by Odoo SA. Odoo is similar to many open-source projects where customized programming, support, and other services are provided by an active global community and partners network. The community is comprised of more than 1,500 active members and has contributed more than 4,500 modules to the ongoing enrichment of Odoo. The network of certified partners, established in more than 120 countries, deploys the solution locally. The software, with more than 1,500 downloads a day, is one of the most frequently installed business suites worldwide.