Account Manager

Job description / Role

Want to work with a progressive, forward thinking Company who will inspire you to be the best? 2024 is all about growth and sees a new office open in Dubai. We are looking for people who want to build a successful and rewarding career, as well as people who enjoy fun and getting involved in more than just the standard day to day.

What you’ll be doing
- Making outbound calls to customers to ensure they are happy with their telephone and broadband set up and encourage long-term satisfaction
- Building trusting relationships with your assigned customer accounts, with a focus on improving retention and loyalty
- Answering inbound calls from customers and raising cases on our Salesforce CRM system
- Provide technical advice to Yo Telecom customers
- Understand and work to Company SLA’s
- Understand and develop knowledge about multiple technologies to better serve and retain customers
- See problems as challenges and find effective solutions that enhance customer experience
- Working as part of a wider team and taking part in Yo life
- Working hours will be Monday - Friday: 11am - 8pm

Are you the person we are looking for?
- Fluent English - verbal and written
- 1+ year minimum experience in customer service and administration
- Experience managing multiple customer accounts
- Knowledge of the telecoms industry or previous experience in technical support is beneficial
- Able to multitask and work in a fast paced, high pressure environment
- Proactive and responsive work ethic
- A passion for people and business
- Creative thinking combined with problem solving skills

You can find out more about Yo via our websites and/or socials but if you think you could be our perfect match, get in touch!

Salary:
AED 5000 per month inclusive of fixed allowances.

About the Company

Yo Telecom is an award winning telecommunications provider that specialises in small to medium sized businesses. In such a competitive market where there are hundreds of service providers, Yo Telecom offer a fresh approach to help unify all suppliers into one simple, broken down, monthly bill.

Yo Telecom specialise in creating an unbeatable voice, data, mobile and telephony solution for business – whether that is home office based, or with 250 employees in 10 locations around the country. Our expert knowledge can make a great difference to business, helping increase efficiency, effectiveness and send productivity through the roof!