Account Manager

Job description / Role

Role Purpose:
The Account Manager for VCA Projects is responsible for managing client relationships, overseeing project delivery, ensuring customer satisfaction, and driving business growth by successfully coordinating VCA project initiatives. The role is particularly suited for candidates with experience in culture, media, or international agency environments.

Key Responsibilities:

Client Relationship Management:
• Serve as the primary point of contact for clients
• Build and maintain strong, long-term relationships with key stakeholders
• Understand client needs and align project objectives to deliver optimal solutions

Project Oversight and Delivery:
• Ensure successful planning, execution, and completion
• Coordinate internal teams and external partners to meet project timelines and quality standards
• Monitor project progress, manage risks, and resolve issues proactively

Business Development:
• Identify opportunities to expand services or introduce new projects with existing clients
• Contribute to proposals, presentations, and project pitching to clients
• Support revenue growth through upselling and cross-selling of project-related solutions

Collaboration:
• Work closely with internal teams including technical, operations, and finance
• Ensure seamless communication between clients and internal stakeholders
• Support strategic planning for project portfolio growth and optimization

• Proven experience in account management or project management, ideally within culture, media, or international agency sectors.
• Strong understanding of project delivery processes and client engagement.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Proactive, results-oriented, and client-focused mindset.

Key Skills:
• Account management & client relations
• Project planning and coordination
• Stakeholder management
• Risk and issue management
• Reporting and performance analysis

About the Company

VCA is a global events agency committed to creating positive cultural impact. Our mission is to promote culture and to support talents via collaborations and partnerships between brands, cultural institutions and independent creative initiatives.

VCA works with an international team of multidisciplinary professionals across offices in London and Dubai. Together, we unite creativity, inspiration and partnership to bring ideas to life.