Account Manager - Media

Job description / Role

As the first Account Manager in the Dubai office, you will be working with some of the region's and world’s most well-known brands to ensure that they are getting the most out of the offered technology while also innovating best-in-class solutions. You will have the support of a global account management team, based in London and Sydney.

If you are entrepreneurial and want to have a huge impact on growing a tech startup company, this is the position for you. This is a fast-paced, high-energy account management and business development position; the right candidate will have the personality, drive, and professional experience to provide a top-notch experience whilst also growing revenue.

Responsibilities:
• Collaborate with clients to understand their goals & objectives, recommend best practices, craft solutions and develop innovative and effective campaigns.
• Ensure that clients receive the highest level of support and customer service from customer set-up and on-boarding through to renewal.
• Resolve client issues in a timely and productive manner, while identifying and implementing process improvements when necessary.
• Strengthen and grow client relationships, upsell new products and ideas, and drive increased engagement with the platform and renewal at the end of each client’s subscription.
• Develop and implement best practices for account management, including client interaction and campaign success.
• Partner with Product team by representing your customers’ interests and business priorities to help inform of ongoing product roadmap and ensure long-term customer alignment.
• Collaborate with sales executives to grow existing business via regular phone and face-to-face meetings with clients.
• Work closely with sales teams to support them during the sales process including; prospecting, attending meetings and providing product demos

Requirements

• BA/BSc degree (In lieu of degree, 4 years relevant experience).
• 3 to 5 years of related experience in the digital, technology or media industry.
• Motivated team player who consistently strives to exceed goals
• Relentlessly positive attitude and incredible work ethic.
• Excellent communication and presentation skills, attention to detail and a proactive approach to resolving issues.
• Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often-ambiguous work environment.
• Experience in the hotel, tourism and retail sectors an advantage

About the Company

Aquila Consulting is a Dubai based talent recruitment company established by individuals with unrivalled recruitment expertise in Global Search and Selection. We offer our clients a partner-centric, personalised, and mature approach to focusing and delivering on their international talent requirements.

What makes us stand out from the crowd is the rigor and passion we bring to the recruitment process. We offer unparalleled performance, transparency, and advocacy, taking the time to fully understand your organisational vision, culture, structure and leadership needs.

Aquila Consulting pride ourselves on seamlessly delivering the most efficient time and cost saving recruitment solution for your business.