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Ref: RP714-6314

Job description / Role

Employment: Full Time

Accounts Receivable

Handles the administration and Government relations for all Accounts Receivable responsibilities within the Accounting Department.

What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
- Handling all guest billing issues and disputes, including credit card initial inquiries and charge backs.
- Maintain a healthy communication both with the F&B and the FO to ensure proper handling of daily backups for all the in house DB approved customers.
- To guarantee proper handling of the filing system in place according to the FHR policies and procedures.
- Any additional tasks coordinated by the Assistant Credit Manager / Credit Manager / Director of Finance & Business Support.
- Prepare account billings promptly and accurately with required supporting documentation.
- Maintain up-to-date files for all outstanding accounts alphabetically by name.
- Respond promptly to guest queries and account disputes, including credit card initial inquiries and charge
- Assist the credit manager or accounting manager's designate in the completion of the Accounts Receivable Officer duties
- Assist the Credit Manager in the performance of his/her own duties as requested
- Communicate promptly with the Credit Manager on any discrepancies in billing at all times to reflect the high standards of Fairmont Hotels & Resorts.
- Perform any additional duties as assigned by the Director of Finance & Business Support or Assistant Credit Manager.


Your experience and skills include:
- Fluent in English or Arabic (written and oral)
- Minimum of 2 years executive administration experience, preferably within a hotel environment.
- Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
- Professional telephone manner and demeanor with a natural response to 'smile' on the phone.
- Excellent interpersonal, written and verbal communication skills (composing faxes, letters).
- Must be able to type a minimum of 50 wpm.
- Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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