Accounts Receivable

Job description / Role

We are Heartists®

"Heartist " describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.

Life in Movenpick

The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to Savour the flavor of life, balancing small indulgence with what's good for them- and good for the world.

The Role

- Knowledge of Local Market, Accounts Receivable, Banking Regulations, Front Office and Night Audit Operation and internal controls.
- Knowledge of automated financial and accounting reporting systems.
- Ability to analyse Accounts Receivable data and provide financial reports to management.
- Highly organised and capable of managing several tasks at one time.
- Carry out supervisory responsibilities in accordance with the company's policies and applicable local laws.
- Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
- Ability to participate in and facilitate group meetings.
- Working knowledge of modern office methods, procedures, and equipment.
- Act as a department team member and involve in projecting a good personal, department and company image.
- Makes conscious decisions; implement and monitor it.
- Manages time and resources effectively.
- Has drive and determination to succeed.
- Maintain a high standard of personal hygiene and appearance at all times.
- Liaise with Owning Company Auditors and Operating Company Auditors.

Key Deliverables and Responsibilities

Planning & Organizing:

- Thinks ahead, developing contingency plans where necessary.
- Manages time and resources effectively.
- Sets and strives to achieve high personal performance standards.
- Plans, organizes and uses a systematic approach to getting things done.
- Priorities actions and manages tasks through to completion.
- Collect and analyse relevant and accurate information about a challenge, accept every change as a learning curve and find a solution to overcome every challenge.

Administration:

- Should have thorough knowledge about Hotel Credit Policy. Accounts Receivable Supervisor must educate concerned departments about Hotel Credit Policy.
- Thoroughly review Credit Applications and recommend approval or rejection of Credit Facility.
- Maintain the list of Approved Credit along with Credit Limits in the public directory.
- Maintain up to date filing of all approved and rejected Credit Applications.
- The Accounts Receivable Supervisor must ensure completion following tasks as per the deadline stated below.
- AR Batch update / posting - Daily
- Dispatch Travel Agency / Tour Operator invoices - Weekly
- Dispatch Corporate Company / Government Offices invoices - Within 48 Hours
- Group Invoices - 3 working Days
- Payment Follow up - Daily
- Payment collection - Within 30 days from the date of invoice.
- Payment allocation - on the same day of receipt of payment.
- Reconciliation of AR ledger with General Ledger - Daily Sign off
- Reconciliation of Advance Deposit Account - Weekly
- Reconciliation on Credit Card and Payment allocation - Daily, sign off by Accounts Receivable Supervisor on Weekly basis.
- Permanent Folios in Front office - Daily
- No show / Cancellation report - Daily
- Ensure that front office is conducting High Balance Check on daily basis.
- Forward High Balance Report on every Wednesday to Financial Controller and General Manager for the review with the comments from Front Office Manager and Accountant
- Review Accounts Receivable aging report on daily basis and plan appropriate actions.
- Conduct Credit Meeting on monthly basis and follow up on the action points.
- Follow up on Returned Cheque, Charge Backs, Late Charges, Guest Disputes and No Shows.
- Ensure that Accounts Receivable clerk is maintaining "Chase Record"
- Inform Finance Accountant and Financial Controller for any potential bad debt.
- Conduct spot check on Front Office to ensure that all F&B backups are filed correctly, Billing letters, LPO, TA Vouchers, rooming lists are filed correctly. Check departed folios for its accuracy, check registration cards for its accuracy.
- Send reminders and follow up letters to the clients for delayed payments.
- Convene regular meeting with Front Office Manager, F&B Manager and Local Tour Operator and Travel agents to resolve any issues.
- Provide timely training to AR and Front Office colleagues.

Requirements

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

- Ensure proper care of all equipment and furniture entrusted for Heartists use.
- Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
- Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Planet 21 program (saving energy, recycling, sorting waste etc).
- Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
- Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
- Does not disclose any financial information or any other information of the Accor Hotels.

Our Values

Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.

Guest Passion

We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.

Sustainable Performance

We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.

Respect

We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.

Spirit of Conquest

Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.

Trust
Hospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.

Innovation

We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.