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Job description / Role
• Use various methods to map current state processes
• Use analysis to determine what processes add value to customers vs. those that are wasteful and/or create multiple handoffs
• Turn concept process maps into business requirements for technical team
• Implement standard mechanisms to capture systemic issues across logistics teams/geographies (VOC / GEMBA) etc
• Develop and deploy and strategic and tactical plans that drives awareness, trial, adoption, and implement repeatable standard work for operations across the region.
• Identify additional process mapping that would bring additional speed and innovation to the logistics teams
• Operationalize from concept through to standard work
• Implementation of audit mechanisms to ensure standard work / process adherence is followed
• Data Interpretation / Metric Adherence
• Use current data/intelligence to understand where opportunities may exist
• Be comfortable analyzing survey based data “how’s my driving” (HMD) results regularly, including analyzing and plotting trends from HMD data that could be leading to defects in processes
• Own and present data to show if process amelioration / continuous improvement efforts are having an impactful outcome(s)
• Stratify data to drive broad to help drive broad adoption of processes and policies change management
• Work with the Analytics and Data reporting team to design and implement business intelligence mechanisms to monitor against process deviation.
Requirements
• This position requires exceptional operational and process management skills as well as the ability to influence logistic teams/leaders.
• Bachelor’s degree in a process or operations-related field; Masters preferred.
• 5-7+ years of experience, process mapping and/or continuous improvement environment
• Proven record of driving change in a global, highly dispersed company. Able to influence diverse stakeholder groups
• Strong understanding of multiple analytical techniques (fishbone, root cause, Pareto, etc.)
• Outstanding intellect and thought leadership
• Comfort in a fast-paced and rapidly changing environment
PREFERRED QUALIFICATIONS
• Preferred Qualifications
• Six Sigma Green Belt
• Experience in logistics solutions design role very advantageous
About the Company
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.