Admin Assistant - People



Ref: GP435-5742

Job description / Role

Employment: Full Time

The Role:

The Admin Assistant will report to and support a designated manager and business function in order to achieve overall business objectives. You must be able to prepare and update daily reports and KPI's for the management.

Additionally you will:

- Take full responsibility for dealing with customer complaints and queries

- Communicate with the store and the operations team

- Respond to phone calls and address customers' concerns in a professional manner

- Escalate issues to the management and ensure that all the issues are resolved within the given time frame


You will have:

- At least one year's experience in an administrative support function
- Customer care experience and good interpersonal skills
- Fluency in English (written and spoken)
- Good computer skills, especially in Excel
- Arabic fluency

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.

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Admin Assistant salaries in UAE

Average monthly compensation
AED 4,500

Breakdown available for industries, cities and years of experience