Administrative Assistant

Job description / Role

Job Description:
We are seeking a reliable and highly organized Administrative Assistant to provide comprehensive administrative support to our team. The ideal candidate will play a key role in ensuring smooth daily operations, managing documentation, handling communication, and maintaining an efficient office environment.

Key Responsibilities:
• Email & Communication Management: Manage the email inbox, prioritize emails, and forward tasks to relevant teams in line with standard procedures.
• Assignment Coordination: Assign new claims to registration staff with clear instructions. Track progress and follow up to ensure timely completion.
• Client Coordination: Communicate with clients to request required documents, respond to inquiries, and provide timely updates on claim status while maintaining professionalism.
• Call Handling: Answer and route incoming calls, address general inquiries or complaints, and escalate complex issues as needed. Maintain a log and ensure timely follow-up.
• Reporting & Documentation: Maintain accurate records of communication and tasks, using internal tracking systems. Assist in compiling reports or summaries as directed by management.
• Management Support: Assist with administrative duties, special tasks, and provide backup support to staff. Help with meeting arrangements, filing, and documentation as needed.
• Reporting & Administrative Support: Compile regular reports on claims status, progress, and timelines. Assist in preparing management reports, presentations, and internal memos. Support procedural documentation updates as needed.
• Additional Tasks Assigned by Management: Perform any other administrative tasks as needed to support the motor claims department’s efficiency. Provide backup assistance during peak periods, holidays, or staff absences.

• Arabic Speaking Candidates are preferred
• Proficiency in English and Business Communication
• Diploma or Bachelor’s degree in Business Administration, Insurance, or related field
• 1-3 years of experience in Insurance or related field preferred
• 1-3 years Proven Experience as Administrative Assistant or relevant role.
• Strong written and verbal communication skills.
• Proficient in using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong organizational and time management abilities
• Strong interpersonal and customer service skills
• Ability to handle multiple tasks and prioritize effectively
• High level of accuracy and attention to detail
• Professional attitude, teamwork, and flexibility

Salary:
AED 2,500 to 3,500 per month inclusive of fixed allowances.
Additional benefits: Medical Insurance + Airline Ticket

About the Company

Established in 2023, licensed by The Central Bank of the United Arab Emirates, independent loss adjusting firm provides reliable engineering and technical claims support services acquired over many years of extensive experience.