Admissions And Parent Experience Executive

Job description / Role

Job overview

Repton Dubai is seeking to appoint an Admissions and Parent Experience Executive for an immediate start.

Our ideal candidate will be capable of organising and managing multiple work streams whilst delivering on sales objectives. You will have experience of using data to analyse trends, developing processes and policies where needed, and have expert customer service and service delivery skills.

About Cognita

Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 85,000 students. Each of our schools is proudly unique; however, our collective purpose is to create an environment where everyone can, u2018thrive in a rapidly evolving worldu2019.

Cognita and the Repton Family of Schools is committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 5 years.

About Repton School Dubai

Repton Dubai was founded in 2007 and is a u2018world classu2019 international school in the heart of Dubai. One of the few genuinely international schools in the Gulf Region, Repton Dubai combines the reputation and academic rigour of the UK curriculum, from infants and junior school up to IGCSE level in Year 11 and then embraces the challenges and opportunities of the International Diploma or IB in the Sixth Form, whilst also offering A levels.

Set in a stunning campus in Nad Al Sheba, and almost uniquely in Dubai, also offering a dynamic boarding experience, Repton pupils from ages 3-18 benefit from facilities, resources and a classroom and sporting experience that is the envy of their peers.

The department is proud of the outstanding results achieved in recent years for both IGCSE and IB. The successful candidate will join a hard-working, driven and experienced team of dedicated teachers, all working in collaboration to make our subject highly engaging and our young people experts. At Repton we have state of the art facilities, and we have embraced technological advances to allow students and teachers to be creative and successful in the modern world. This is a great opportunity to join a highly effective team.

Our mission is u2018the rigorous pursuit of excellence, inside and outside the classroom, combined with a passionate concern for the wellbeing of each individual.u2019

Key responsibilities

Customer experience champion:
u2022 Serve as the first point of contact for new and existing parents, providing exemplary customer service, and ensuring that all feedback is managed with care and professionalism.
u2022 Manage and qualify leads, and handle phone enquiries with attentiveness and detail.
u2022 Manage the logistics of school tours, open days and assessments, ensuring confirmations are sent and followed up, and all participants have a memorable experience that showcases the schoolu2019s ethos.

Admissions process management:
u2022 Effectively present school enrolment reports in all key areas of Admissions: Enrolments, Leavers, Assessments, and Tours; weekly to the School Leadership Team and Head Office.
u2022 Ensure accurate tracking and management of prospective and current student data in CRM and school management systems.
u2022 Facilitate the collection of necessary documentation from parents, ensuring accuracy and timeliness in our systems. Maintain CRM data integrity and accuracy to support informed decision-making.

Enrolment and onboarding:
u2022 Facilitate the enrolment process, from accepting offers to collecting documentation and ensuring compliance, making every family's transition into our community as smooth as possible.
u2022 Coordinate onboarding for new students, ensuring all introductory communication is timely, informative, and up to date. Action emails for future enrolled families, keeping them informed and excited about joining the school community.
u2022 Uphold the highest standards of communication and operational efficiency in all interactions with families, from initial inquiry to ongoing engagement.

General responsibilities:
u2022 Embody and model the school's values in all communications and interactions, fostering an environment of kindness, fairness, and ethical conduct.
u2022 Adhere to and actively support safeguarding policies and practices, demonstrating a steadfast commitment to the safety and well-being of our students.
u2022 Respectfully maintain professional confidentiality and follow all school policies and guidelines.
u2022 Pursue professional development opportunities and contribute to the overall positive atmosphere of the school community.

Qualifications and experience

Experience in customer service, preferably in an educational setting, with a track record of excellence in parent relations and community engagement.
Excellent communication skills, both verbal and written, with the ability to engage with a diverse parent population.
Strong organisational skills, with an aptitude for managing multiple projects and priorities effectively.
A proactive approach to problem-solving and a commitment to personal and professional growth.

Qualifications:
u2022 Bacheloru2019s Degree in Business or a related field.
u2022 Minimum 3 years of experience in admissions, customer service, or a related field, with a track record of success in a target-driven environment.

Successful candidates will have:
u2022 Strong leadership, communication, and interpersonal skills.
u2022 Proficiency in data management, analysis, and Microsoft Office.
u2022 Knowledge of marketing principles and experience working cross-functionally.
u2022 Ability to work in a fast-paced environment and meet demanding activity targets.
u2022 Excellent customer service skills and attention to detail.
u2022 Proficiency in English is essential.

How to apply

If you are passionate about education, possess strong leadership skills, and thrive in a fast-paced and dynamic environment, we would love to hear from you!

To support your application, please include your current, up-to-date CV.

The school reserves the right to interview and appoint strong candidates before the official closing date, and therefore we encourage candidates to apply early in the process.

Cognita and the Repton Family of Schools is committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 5 years.