Aftermarket Consultant

Job description / Role

Overview of the role:

We are looking for a motivated UAE National to join our Power & Industrial Products Division (FAMCO) as an Aftermarket Consultant. This onsite position based in Dubai Investment Park (DIP) offers an exciting opportunity to work with leading industrial products and solutions, supporting our After Sales and Service operations for Ingersoll Rand (IR) equipment. You will play a key role in ensuring customer satisfaction, workshop efficiency, and long-term business growth across the Oil & Gas and Industrial sectors.

What you will do:

• Support the After Sales and Service operations for industrial products and equipment.
• Assist in managing customer requests, quotations, and service coordination to ensure smooth job delivery.
• Build and maintain positive relationships with customers, ensuring high levels of satisfaction and repeat business.
• Work closely with the service and workshop teams to ensure efficiency and timely completion of jobs.
• Identify potential business opportunities and contribute to achieving sales and service targets.
• Maintain accurate records, reports, and communication in line with FAMCO’s processes and standards.
• Stay updated on product knowledge, industry practices, and company policies.

Required skills to be successful:

• Bachelor’s degree in Mechanical or Electrical Engineering or a related technical field.
• Knowledge or interest in After Sales, Service Operations, or Industrial Products.
• Strong communication and relationship-building skills.
• Good organizational and problem-solving abilities.
• Proficiency in Microsoft Office; SAP knowledge is an advantage.
• A proactive and customer-focused mindset.
• Valid UAE driving license is preferred.

About the team:

You will be part of the Power & Industrial Products Division, working with a dedicated and supportive team that values collaboration, learning, and excellence. Led by the National After Sales Manager – IP Division, the team focuses on providing the highest level of customer service and technical expertise across FAMCO’s industrial product range.

What equips you for the role:

• A strong interest in the industrial and service sector and eagerness to learn.
• Excellent communication, coordination, and teamwork skills.
• A results-driven attitude with a focus on delivering quality service.
• Enthusiasm for building customer relationships and contributing to business growth.
• Ability to work effectively in a structured, fast-paced environment.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.