Aftermarket Sales Consultant

Job description / Role

Established in the 1930s

As a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

As a Sales Consultant, you will be responsible for driving incremental spare parts sales with current customers and developing new customers within the assigned area. This involves on-site visits, prospecting, quoting, asking for business, successfully closing the sale, and customer follow-up. You will bring value-added solutions through relationship building and technical knowledge.

What you will do

• Achieve parts sales and profitability targets and deliver the business plan by selling aftermarket products to the customers.
• Handle customer inquiries and communications, ensuring excellent customer experience, resolving customer complaints, and implementing methods to exceed customer expectations.
• Update customers, search the market for new customers and parts sales shops.
• Analyze and manage parts business potential and penetration to the assigned customers.
• Gather and report back market intelligence in the area of aftermarket, propose new parts ranges to be added to the existing offerings.
• Ensure that customer's monthly overdues are not more than the agreed target.

Required skills to be successful

• Demonstrated customer service skills and the ability to develop strong business relationships.
• Strong sales skills including the ability to sell opportunities, ideas, and concepts, strong negotiation and closing skills.
• Commercial attitude and understanding.
• Negotiation skills and business-minded.
• Able to deal professionally with customer middle and senior management and operators/technicians.
• Skilled at self-planning and time management.
• Presentable and able to promote the company.
• Strong computer skills including good working knowledge of Microsoft Office.
• Good communicator in English; Arabic is an advantage.

About the team

You will be part of a dynamic team within the FAMCO department, reporting to the Parts Manager.

What equips you for the role

• A degree or diploma or equivalent technical qualification.
• A strong technical knowledge of earthmoving machines, with a minimum of 5 years parts and/or workshop experience.
• Excellent communication and interpersonal skills.
• Self-motivated and customer-focused nature.
• Must maintain a high standard of ethics and integrity.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment. What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.