Aftermarket Sales Consultant - Automotive Lubricants

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare, employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

We are seeking a dynamic and experienced Sales Consultant to join our team at Select Auto Aftermarket team. The successful candidate will be responsible for selling lubricants, tires, batteries, and allied products to wholesale customers (domestic and export) and direct fleet owners. This role is based in Dubai.

What you will do:

• Manage and achieve sales targets according to plan.
• Develop aftermarket sales volumes in your designated area.
• Assist wholesale account customers in selecting required products in a friendly, professional, and efficient manner.
• Advise customers on the benefits and features of the products.
• Ensure quotations, sales orders, and application of customer discounts or special prices are performed as per standard operating procedures.
• Follow up on back-orders to provide timely information to customers and ensure delivery on the promised date.
• Manage warehouse operations, ensuring consignment accuracy before shipment.
• Address customer complaints promptly and ensure customer satisfaction.

Required skills to be successful:

• A minimum of 5-7 years of sales experience in lubricants, tires, and batteries, with a strong focus on heavy commercial vehicles, industrial products, and construction equipment.
• Strong interpersonal skills and a customer-focused approach.
• Proficiency in Microsoft Office products and knowledge of SAP is preferred.
• A valid UAE driving license.

About the team:

You will be part of the Select Auto Tier 2 Parts Sales Division, working closely with the Regional Parts Sales Manager and other team members to achieve sales targets and provide exceptional service to our customers.

What equips you for the role:

• Proven experience in selling lubricants products in commercial vehicle industry.
• Bachelor's degree or diploma in any discipline or equivalent.
• Excellent communication skills and the ability to build and maintain friendly relationships with customers.
• Cross-cultural sensitivity and a positive attitude.
• Team player with continuous improvement behavior and quick learning ability.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.