Airline Partnership Officer

Job description / Role

Synopsis

The airline partnerships officer supports in executing the airlines FFP partnership strategy. This role will be responsible for owning key operational processes and working with partners to guarantee smooth operations and managing campaigns to ensure partner growth. With focus on automation to continuously deliver an enriched member experience. Working with administrative systems (Ariba), global distribution system and legal contractual processes as well as external partners. Collaboration with internal stakeholders, including finance, legal, procurement and marketing as well as external partners will be a core part of the role.

Accountabilities

• Support delivery in the execution/on-boarding of airline partnerships strategy from an operational and administrative perspective. Working closely with the line manager, internal stakeholders and partners.
• Supporting airline partnerships launches and initiatives working closely with line manager and alliances team to support incremental revenue growth.
• Track and report on key partnership performance indicators, including member engagement, redemption activity, and commercial performance. Provide actionable insights to the manager to improve partnership outcomes.
• Manage the monthly billing and reconciliation process (for travel partnerships) with internal and external stakeholders. Address any dispute and conduct system health checks to ensure on-time invoice settlement.
• Ability to independently set up cadence meetings with partners and internal stakeholders to support business development and discuss marketing initiatives.
• Support testing for system enhancements, for the purpose of process re-engineering. Working closely with the projects team to deliver travel partnerships projects.
• Coordinate with vendors and partners on a regular basis to enhance processes and fix bugs.
• Document and analyze the file exchange process, report anomalies and progress. With focus on process automations solution.
• Support the accrual process by monitoring and processing files, working closely with the line manager to achieve set targets within agreed SLAs.
• Coordinating BAU requirements from member services teams and partners with operational and administrative items within an agreed SLA. Closing out member queries with resolutions in a tactful manner.
• Ensure all processes and integration are well documented as required to ensure business continuity.

Education & experience

• Bachelor's degree in business administration, marketing, information systems, or a related field.
• Minimum 3-5 years' experience in a loyalty program, preferably within the aviation industry.
• Ability to manage multiple priorities and stakeholders, work effectively in a fast-paced environment.
• Data analysis and problem-solving skills, strong communication and collaboration skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), airline and loyalty systems a plus.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

Recruitment fraud alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video or telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.