Analyst

Job description / Role

Are you excited in being a valuable contributor in implementing customer-centric changes in one of the best free zones in the world? The mission of DMCC is to provide continuous innovation in our business services and infrastructure and we're looking for forward-thinking analysts who are motivated by understanding what our clients need and how to get there. Join us if this sounds like you!

Responsibilities include:

Manage implementation of projects and system enhancements prioritised by FZ leadership.
Create dashboards, reports and management information/business intelligence presentations for DMCC Free Zone, regulatory government entities and partners.
Plan and execute customer advocacy programs such as mystery shopping, satisfaction surveys etc.
Analyse data to derive meaningful insights and create presentations for management decisions.

Typically, an Analyst will work with all DMCC departments, DMCC member companies and external government and non-government entities depending on the engagement type. They will be flexible to adapt to business needs, analyse and interpret data efficiently and work at pace to deliver positive outcomes.

Requirements

What we are looking for:

Bachelor’s Degree, MBA Preferred.
5-8 years’ experience in business analysis, project management, process excellence and customer advocacy
Knowledge of Salesforce (certification desirable), Apsona reporting tool, free zone processes, business analysis, project management

About the Company

Dubai has historically been an international hub for the physical trade of not only gold, but also many other commodities and so the establishment of the Dubai Gold & Commodities Exchange (DGCX) was the next logical step for the region and the local economy. DGCX commenced trading in November 2005 as the regions first commodity derivatives exchange and has become today, the leading derivatives exchange in the Middle East.

DGCX is a subsidiary of Dubai Multi Commodities Centre (DMCC), a strategic initiative of the Government of Dubai, with a mandate to enhance commodity trade flows through the Emirate by providing the appropriate physical, market, financial infrastructure and services required. The Management team of DGCX comprises senior personnel from the commodities, securities and financial services industries bringing a wealth of experience and expertise to ensure the success of DGCX.