Analyst - Consumer Service Product Launch

Job description / Role

Job purpose

The purpose of this position is to lead all marketing Consumer products and services projects on behalf of all Customer Operations Verticals. This includes projects management lifecycle, solution review with proper customer scenario things assessment, requirements gathering, testing & validation, launch readiness, issue identification & solving, post launch product monitoring and handover.

In addition to the above responsibilities, Analyst Consumer Service Product Launch will be responsible to derive and ensure the delivery of the intended and defined customer experience by leading consumer customer experience capability initiatives.

As such this person will have to partner with the relevant Consumer Stakeholders up to Senior Management of (Marketing, Customer Experience, Brand and Communications, Information Technology and other relevant departments and business units)

Requirements

Qualifications, experience, skills and competencies

Minimum experience:
* 8 to 10 years of experience with at least 3-4 years of experience in a Project Management role within the telecommunication industry.
* 2 years of experience with Customer Experience functions or projects in the consumer space is preferred.

Minimum education:
* Bachelor's degree in Business Administration / Marketing or Telecom Engineering

Knowledge and skills:
* Understand telecommunications customer lifecycle.
* Understand the typical requirements of the consumer market within telecommunications.
* Understand customer interaction at different touch points.
* Experience in designing KPIs.
* Skilled in defining customer experience processes.
* Good interpersonal and team management skills
* Excellent project management and cross-functional communication skills
* In-depth experience in managing large-scale projects end to end
* Good reporting and analytical ability

About the Company

du is the new telecommunication services provider in the UAE. We are an integrated service provider offering voice, data, video and content services over fixed and mobile networks to residential and business customers.

du has three broad target segments:

Consumers: Focusing on individuals and households by offering mobile and fixed voice calling, Internet, data services and television. Businesses: Focusing on small to very large corporations and government agencies by offering integrated fixed and mobile business solutions including voice, data, content and applications as well as professional services.

Carriers: Focusing on providing carrier, international data networks and wholesale services to international operators, multinational corporations and telecom carriers.

The needs of our customers are our primary focus. Our aim is to provide new and innovative services that deliver a better customer experience.