Analyst - Tech Intercompany Agreement And Managed Service

Job description / Role

Our purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Intercompany agreements (ICAs) govern services provided between Mastercard entities and are treated as outsourcing agreements by regulators. In light of increased scrutiny and evolving regulatory expectations, Mastercard is strengthening governance and operational controls associated with ICAs, while standardizing and enhancing end-to-end processes.

The Tech Intercompany Managed Services (Tech ICAMS) team is looking for an analyst, Tech Intercompany Agreement and Managed Services, to support regulatory compliance on Tech services provided via ICAs to regulated entities in the EEMEA region.

Role

The essential responsibilities of the position are:

• Support the regional Tech ICA lead and global Tech ICAMS team in providing regional support in delivering holistic ICAMS team services
• Review the ICA portfolio to identify and catalog the
  • contract commitments/obligations for the region
  • specific tech services covered
  • create a repository of gaps/remediation actions
  • identify patterns of problems across different ICAs
• Identify and study existing Mastercard Tech service provider data dashboards to understand information/data currently available to meet ICA compliance requirements and identify gaps
• Create a centralized calendar of regulatory audits, inspections, and periodic regulator reporting related to the assessment of Mastercard compliance with ICA/outsourcing requirements
• Identify regional regulator focus areas and common gaps/findings to help Tech ICAMS prioritize activities
• Collaborate with peers in other regions and the ICAMS operational teams to help demonstrate compliance with ICA requirements, such as third party/supplier monitoring, incident reporting, SLA reporting, and other areas

All about you

Qualification and experience

The ideal candidate for this position should have:

• Bachelor's degree in technology, information systems management, information security management, security policy, or equivalent experience
• Knowledge of regional regulatory landscape, standards, and frameworks such as DORA, NIST, CROE - impacting Tech services especially around service resiliency, outsourcing regulations, and security risk management
• Knowledge of Mastercard Tech organization and legal aspects is an asset

Skills and competencies

The ideal candidate for this position should:

• Have project management skills to ensure on-time delivery
• Possess good verbal and written communication skills for coordinating globally
• Be able to design metrics, dashboards, and analyze data
• Have strong analytical skills coupled with systematic creative thinking, a solution-oriented approach, and a sense of ownership and drive
• Have a good sense of customer service and work collaboratively across the organization, building trust, developing, and maintaining excellent relationships and partnerships with all key stakeholders
• Background in drafting and reviewing intercompany agreements is advantageous

Corporate security responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard's security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines