Application and System Support

JCDecaux

Dubai, UAE

Ref: RP273-16

Job description / Role

Employment: Full Time

• Develop and maintain excellent knowledge of enterprise application
• Serve as a first line application support of company’s core systems and processes, resolving technical questions and communicating with application developers and end users
• Test fixes and perform post resolution follow ups to ensure problems have been adequately resolved
• Writes test scenarios for standard releases and specific new releases
• Perform quality testing before new releases, write procedure to automatize testing
• Administer the database with IT experts, perform queries and generate reports
• Train new users, write onboarding documentation and process
• Coordinates with Product owner to keep the backlog up to date
• Report on support status

Requirements

• Excellent communication skills
• Proven analytical and problem-solving abilities
• Knowledge of SQL database management tools and query writing ; knowledge of SSIS a plus
• Investigation & diagnostics skills
• Bachelor in computer science or related field
• Knowledge or experience with enterprise applications
• Ability to interpret technical documentation for training, end user procedures and support
• Ability to analyze complex issues and determine root cause
• Knowledge of JIRA a plus

About the Company

2017 Key Figures for JCDecaux

  • 2017 revenue: €3,472m
  • JCDecaux is listed on the Eurolist of Euronext Paris and is part of the Euronext 100 and Euronext Family Business indexes
  • JCDecaux is part of the FTSE4Good and Dow Jones Sustainability Europe indexes
  • NO. 1 worldwide in street furniture (559,070 advertising panels)
  • NO. 1 worldwide in transport advertising with more than 220 airports and 260 contracts in metros, buses, trains and tramways (354,680 advertising panels)
  • NO. 1 in Europe for billboards (169,860 advertising panels)
  • NO. 1 in outdoor advertising in Europe (721,130 advertising panels)
  • NO. 1 in outdoor advertising in Asia-Pacific (219,310 advertising panels)
  • NO. 1 in outdoor advertising in Latin America (70,680 advertising panels)
  • NO. 1 in outdoor advertising in Africa (29,820 advertising panels)
  • NO. 1 in outdoor advertising in the Middle-East (16,230 advertising panels)
  • Leader in self-service bike rental scheme: pioneer in eco-friendly mobility
  • 1,117,890 advertising panels in more than 75 countries
  • Present in 4,280 cities with more than 10,000 inhabitants
  • Daily audience: more than 410 million people
  • 13,030 employees

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