Application Support Analyst

Fast Rent A Car

UAE

Ref: KP537-37

Job description / Role

Employment: Full Time

• Communicates regularly with staff on progress toward defined goals and/or required results, providing specific feedback and initiating corrective actions when defined goals and/or results are not being met.
• Meets with staff regularly to ensure that established work plans and schedules are being met.
• Reviews and evaluates user requirements and reviews project plans, work tasks, work hours, project size, and resources required to complete projects.
• Keeps management sufficiently informed of developments which will affect projects.
• Appropriately utilizes established criteria to review staff's analyses of user’s requirements, to ensure appropriate solutions are formulated that will solve customer business problems and meet user’s needs.
• Reviews staff's designs to ensure the designs meet application software development standards, and that they can be implemented and supported within the time frame assigned.
• Verifies that application software developed meets company’s requirements, operates as specified, and is stable.
• Appropriately monitors training and implementation activities associated with application software, effectively coordinating such activities with appropriate staff (e.g., customer project teams).
• Clearly communicates specific documentation requirements to staff and ensures specified documentation is produced.
• Ensures that projects and assignments are completed in a timely manner.
• Assesses the development of training which uses the appropriate delivery methods for the application and for the target audience, including lecture, hands-on, etc.
• Ensures timely responses to application software system problems.
• Communicates in an accurate, clear, concise, and professional manner in addressing and responding to users concerns, problems, requests, and needs.
• Provides appropriate recommendations to management for technology acquisitions.
• Evaluates new hardware/software technologies to improve services, system development and services.
• Provides appropriate recommendations to section or unit management for new or improved procedures.
• Effectively participates on various management committees to evaluate any proposed changes to internal procedures.
• Participates in updating the procedures manual and methodologies used by staff to ensure business practices are current and that knowledge and quality of work are at appropriate levels.
• Attends training classes on application development software.
• Plans appropriate application training to the end users as and when directed.
• Plans and migrates the application and database at regular intervals and maintains the same in the Test & Development environments.
• Coordinates with application system integrators for timely reporting and support.
• Plans regular backup of the application and database and restores them when required.
• Attends seminars and demonstrations to acquire knowledge of new hardware and software technologies.
• All other duties as assigned.

Requirements

• Minimum 7 years of application programming experience along with at least two successive ERP implementations and post go live application support with good accounting knowledge level
• Good English communication is a must
• A degree in computer science or a related field especially in IT or Engineering. Significant programming background in any applicable language

About the Company

Providing market-leading standards in the field of vehicle rental services, Fast Rent A Car offers arguably the most comprehensive line-up of any company in the UAE.

Since its launch in 1990, Fast Rent A Car has focused on core values such as strong customer service and excellent value for money. This successful formula has seen the Abu Dhabi-based company grow across the Emirates to become the premier locally owned vehicle rental company.

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Analyst salaries in UAE

Average monthly compensation
AED 7,000

Breakdown available for industries, cities and years of experience