Application Support Analyst

Michael Page

UAE

Posted
Ref: HP350-3987

Job description / Role

As an Application Support Analyst, you will be responsible to provide level 2 application support for our client's applications and software.

Client Details

A well-established multinational organisation with over 10,000+ employees globally. This organisation is an industry leader and constantly strives to set industry standards.

Description

* Level 2 technical support for enterprise applications for Marketing and Sales
* Management and resolution of Incidents and Service Requests within agreed Service Levels
* Coordination of multiple internal and external teams in a "service integrator" capacity
* Logging and management of Change Requests
* Major Incident Management including customer communication
* Formal and informal meetings with business stakeholders at all levels
* Regular and ad-hoc operational meetings with vendors and level 3 support teams

Job Offer

* Competitive salary
* Exciting role
* International environment

Requirements

* Demonstrable experience of providing level 2 technical support for marketing automation, digital campaign management and analytics, data management, and Salesforce applications
* Good working knowledge of Incident Management, Request Fulfillment and Change Management processes
* Ability to manage and co-ordinate diverse groups to deliver common goals and targets
* Applying a logical approach to investigating and resolving complex problems
* Able to prioritize and manage a diverse and demanding workload
* Excellent communication and interpersonal skills
* Using an enterprise level IT Service Management toolset to manage Incidents and Service Requests

Desirable Skills

* Experience providing level 2 technical support for the following applications:
* Oracle Eloqua
* Adobe Analytics
* Adobe Target
* Adobe Dynamic Tag Manager
* Talend MDM
* Amazon Redshift
* Adobe Experience Manager
* Mulesoft Anypoint Platform
* Salesforce
* Steelbrick
* Expocad
* Freeman Passport
* Conga
* Skuid
* WalkMe
* Docusign
* Using ServiceNow to manage Incidents, Requests and Changes, and to run reports
* ITIL v3 Foundation and/or experience of working in an ITIL environment

About the Company

Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.

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Analyst salaries in UAE

Average monthly compensation
AED 7,000

Breakdown available for industries, cities and years of experience