Application Support Engineer

Job description / Role

Application Support Engineer will support with the smooth operation of business-critical applications. This role holder will act as first level support in troubleshooting technical issues, monitor application performance, and collaborating with senior team to improve system stability and user experience.

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5 years experience in application support, end user support, or a similar role.
• Strong knowledge of SQL databases (MySQL, PostgreSQL, Oracle, MS SQL Server).
• Experience working with Linux/Windows environments.
• Familiarity with scripting languages (Python, Shell, PowerShell) for automation.
• Understanding of API integrations, web services (REST/SOAP), and middleware.
• Knowledge of ITIL processes and incident management tools (JIRA, ServiceNow, Zendesk).
• Excellent communication and customer service abilities.
• Ability to work independently and manage multiple tasks efficiently.
• Excellent communication skills to effectively communicate with executives and business leaders
• Excellent organizational skills with the capacity to manage multiple assignments efficiently.

About the Company

Abu Dhabi Aviation (ADA) stands out as a global leader in aviation, truly a UAE Champion on a World stage. ADA offers a comprehensive range of services for both military and civilian sectors, specialising in rotary and fixed-wing aircraft. The company’s expertise extends to maintenance, repair, and overhaul (MRO) services, air cargo solutions, luxury travel, helicopter leasing, advanced aircraft simulator training, and technical training.