Applications Scientist

Alliance Global

Dubai, UAE

Ref: RP348-02

Job description / Role

Employment: Full Time

- Gain an in-depth knowledge of customer experience, identify and fill scientific project understanding gaps and generate new ideas that facilitates growth of customer experience;
- Scope and prioritize individual activities using CRM (install base and support cases) on customer potential for reagent business generation for the company
- Coordinate activities with the area sales managers in developing individualised solutions for key accounts and monitor progress
- Work closely with managers for applications and engineering support to deliver optimal resources for their customer base
- Keep up to date with trends in scientific research through reading journal articles and new technology launches
- Represent the company by visiting customers to solicit feedback on company products and services
- Develop an in-depth understanding of the Technical Support Department and strategic relations with other departments and be competent enough to act as Technical Support Manager when called to do so
- Contribute to the strategic planning, activities and teaching and training functions of the department when called upon to do so
- Turn the service department into a profit center by designing attractive service plans and fees schedule for services that allow for your department to be profitable

Requirements

This position is designed as a means to bridge the cutting edge technology frontier for customers on the AGBL install base.

An Applications Scientist at AGBL is a partner to the customer that facilitates integration of innovative technologies into their science and assists in ensuring that all customers are utilizing the instruments supported by the Technical Support department.

Applications Scientists will be trained and certified on research and diagnostic level technologies and may have 50% of their time apportioned to customer training on and offsite beyond the role of a Field Applications Specialist (FAS).

About the Company

Alliance Global FZ LLC is the largest biomedical gateway to the emerging markets of the Middle East, Africa and Asia. The group is dedicated to bringing innovative technologies and products to researchers, clinicians, and diagnostic users in the emerging healthcare markets within the MEAA region. The group employs more than 80 specialists and has eight regional offices offering distribution, consulting and product development services to more than 40 quality manufacturers of biomedical technologies. The group’s stated mission is to improve the lives of the region’s inhabitants through novel biomedical technologies and products.

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