Area Service Incharge - Bathroom / Sanitary Ware Products

Viva HR Consultants

Dubai, UAE

Ref: OP262-88

Job description / Role

Employment: Full Time

Company: A leading manufacturer and retailer of bathroom fittings and sanitary ware.

Job Description
• Expand Service Network in Sync with business growth plans.
• Satisfactorily attend to dealer customer care assistance requirement and organize satisfactory resolution.
• Monitor & control the health status of service calls.
• Plan & organize project services.
• Plan & organize service camps.
• Be part of business development team for new distributor appointment or high value project pitching.
• Plan and Organize/do Open Market Plumber Training.
• Organize Open Market Plumber Site Plumber Training / Assistance (On Job Training)
• Personal knowledge enhancement.
• Monitor & ensure customer delight.
• Plan and organize spares inventory and keep track of it.
• Attend to escalation and ensure immediate redressal.
• Attend, authenticate & process material claim / commercial pertaining to Customer Care.
• Visit dealer at regular basis.
• Attend dealer, builder, architect etc. meet/representing Customer Care.
• Provide to HO details and product feedback.
• Organize for providing warranty certificate to dealer & project and capture details in system.

Salary: Up to 10,000 Dhs.

Requirements

• Good Communication and Interpersonal skills.
• Engineering Diploma/Degree.
• Preferably from Construction, FMCG, FMCD industries.
• Customer Care experience.
• Problem solving skills.
• Technical troubleshooting.
• Excellent knowledge of bathroom fittings, sanitary ware.

About the Company

Viva HR Consultants is a fast-growing service provider in the field of Human Resources and Recruitment Outsourcing. Located in Dubai, we provide a wide array of HR Services for businesses and individuals across the world.

We specialize in turning first assignments into successful long-lasting business partnerships. Our vision is to deliver quality products and services to clients across the globe. We take pride in our core values of Integrity and Confidentiality. We are a very customer-centric organization and our entire team works very hard to achieve our primary goal of "Customer Delight" which results in our customers and clients coming back to us for more. We also strongly believe in building long-term mutually beneficial business relationships. We never promise what we cannot deliver and we never compromise on quality.

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Office Incharge salaries in UAE

Average monthly compensation
AED 5,000

Breakdown available for industries, cities and years of experience