Assistant Boutique Manager - Dolce & Gabbana

Job description / Role

Assistant Boutique Manager - Dolce & Gabbana Dubai Mall

We are currently recruiting for a Supervisor who has a passion for luxury fashion and around 3 years’ minimum supervisory experience for our Dolce & Gabbana Store Dubai Mall. This position will be reporting to a Boutqiue Manager.


Main responsibilities
The Shop Supervisor is responsible to assist the Shop /Store Manager in managing the team, ensuring the attainment of sales target, delivering an outstanding customer service, maintaining the shop and brands merchandizing and managing the stock, in alignment with the Company’s policies and procedures.

Sales Achievement
- Achieve the sales target allocated to the store
- Participate with the sales executive team in generating sales through high selling techniques.

Customer Service
- Build and maintain customer relationships in order to build strong loyalty
- Ensure consistency in customer service delivered and handle all complaints.

Stock Management
- Enter all received goods in Baan inventory and ensure proper record of all stock movements
- Order and replenish all goods to avoid any out of stock situation
- Assist the Shop Manager in preparing for the inventory.

Merchandising
- Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
- Implement all merchandising as per the brand’s visual merchandising guidelines
- Conduct daily walkthroughs to check presentation standards.

Man Management
- Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
- Second the Shop Manager in defining areas of responsibility for each sales team member
- Manage, engage and guide the team reporting to him/her.

Requirements

In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility.

- Degree education/High School

Previous Experience
- At least 2 years’ experience working as a Shop Supervisor in retail environment
- Team management experience of at least 5 staff
- Must have a passion for working in fashion
- Adhering to sales KIPs and target

Key Competencies
- Selling Techniques
- Drive & Achievement
- Customer Care/Service
- Commercial Flair
- Office Technology
- Technical Expertise

Linguistic Skills
- English: Excellent English skills required
- Arabic: Preferable
- French: not necessary

We can offer you:
- Future growth opportunities with different business units and multiple brands
- Staff discounts at all participating Chalhoub partner brands
- The chance to live and work in a dynamic regional retail hub

Please note: Internal candidates- Must have been in role for at least 2 years and have a rating of A/B to apply.

Must have completed CAP 1 program and already be working as a Shop Supervisor.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.