Assistant Butler

Job description / Role

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.

Job Summary/Purpose:

Assistant Butlers provide guests with a full set of in-room minibar items and tea/coffee set and replenishment on a consistent basis throughout their stay.

Key Areas:

1. Knowledge

- To have thorough knowledge of Private Bar SOP's for Butler Service department
- To have accurate knowledge of different room categories, private bar items and reading Opera PMS reports
- To have thorough knowledge of local rules and regulations
- To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation
- To adhere to Butler's standards and procedures and enforce the same

2. Service

- Foster Raffles Values; Excellence, Respect, Integrity Caring
- Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming
- Assist and support team members and other departments in order to ensure a smooth operation
- Never fail the Top 5 Service Excellence
- Look at me
- Smile at me
- Talk to me
- Listen to me
- Thank me

3. Operations

- Filling and refreshing private bar items and tea-coffee setup
- Recording the minibar consumptions of guest rooms to hand over to butler office for daily postings
- Keeping track of all due out and stay over DND rooms
- Cleaning, maintaining and ensuring the upkeep of guest minibars and butler minibar storerooms and reporting any maintenance faults /
- Checking the expiry dates of products regularly for optimum usage of resources.
- Ensuring all unattended valuables and inside guest rooms are noted and Butler Administration Officer ?S informed about the same.
- Regularly attending department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.
- Attend training sessions and perform related duties as required.

4.Values

- Respect - We respect each individual and the environment in which we operate.
- Excellence - We make genuine connections, and we cherish every opportunity to make the people around us feel special.
- Belonging - We celebrate our differences. We support each other and we always stand together.
- Empowerment - We have authority to take initiative and anticipate moments that create unforgettable experiences.
- Integrity - We build trust through mutual respect and being authentic.

CHARACTERISTICS REQUIRED
- Neat appearance
- Articulate
- Good Posture
- Local language
- Preferably a second language

ESSENTIAL
- High School Degree
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively with fellow colleagues without constant supervision.
- At least 1 years of experience in a similar capacity role.

DESIRABLE
- Food and beverage knowledge

CHARACTERISTICS REQUIRED
- Leadership;
- Relationships;
- Character;
- Potential

ESSENTIAL
- Team player
- Multitasking

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.