Assistant Concierge Venue Manager - The First Collection

Job description / Role

Overview

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands, and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites, and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel Group, Millennium Hotels, Emirates Airlines, and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award-winning sales and marketing tools, a state-of-the-art showroom featuring Dubai's only virtual helicopter tour, and endorsements from a number of international sporting celebrities.

Job Description

To assist in managing the daily operations of the Concierge department across all TFC hotel properties, ensuring exceptional guest service, maximization of revenue through tours and excursions, and seamless coordination with internal departments. The role also includes overseeing VIP treatment for investors and guests, supporting the development of direct sales strategies, and maintaining high service standards.

• Manage daily operational and performance reports.
• Supervise and coordinate Concierge teams across all The First Collection (TFC) hotel locations.
• Develop and implement strategies to increase direct sales for tours and excursions.
• Drive revenue through proactive upselling of tours, experiences, and transportation services.
• Prepare and present monthly revenue production reports generated by the Concierge team.
• Train and guide Concierge team members on guest interaction, operational procedures, and service excellence.
• Establish and enforce procedures for VIP check-ins, tour bookings, and personalized guest experiences.
• Oversee logistics and coordination for guest tour bookings and transportation arrangements.
• Ensure TFG property owners and investors receive exclusive, high-priority services during their stay.
• Ensure Concierge team possesses in-depth knowledge of:
• TFG hotel offerings and investment opportunities
• F&B venues, including weekly themes, menus, and promotions
• Key Dubai attractions, activities, and cultural highlights
• Assist in promoting and enrolling guests in the upcoming TFG Hotels loyalty program.
• Be capable of covering the duties of any Concierge team member when required.

Desired Skill & Expertise

• Minimum 3 years of experience in Concierge, Guest Services, or a similar hospitality role.
• Previous experience in a supervisory or team leadership position is preferred.
• Background in sales or upselling within a hospitality setting is a plus.
• Strong leadership and team coordination skills.
• Exceptional guest service and interpersonal abilities.
• Fluent in English (Arabic and other languages are a plus).
• Proficient in MS Office and hotel management systems.
• Thorough knowledge of Dubai's tourism landscape, attractions, and culture.

About the Company

The First Group is a British-owned international property development company based in Dubai. The focus is on delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.

As an emerging property market specialist and one of the region\\'s leading independent serviced residential and commercial building developers, The First Group prides itself on offering clients quality off-plan developments, unrivalled services and pioneering products for the finest investment opportunities in Dubai and the Northern Emirates.

With over 20 years\\' experience in the international property market and unparalleled commitment to excellence in all areas, including construction, design, finish and service, choosing to invest with The First Group offers a reliable and secure investment in one of the world\\'s most lucrative property markets.