Job closed
Ref: SP101-26
Job description / Role
• Responsibilities and duties for this position shall include but be unlimited to the following areas and activities.
• At management discretion, direction may be given for tasks outside the scope of work described.
Team Management:
• Responsible for coaching and development of team members including appraisals and all HR disciplinary procedures when required
Quality Control & Monitoring:
• Checking/evaluating all activities, performances and events and responses of passengers.
• Ensure good time keeping of performances plus suitability of ambient lighting, sound levels and background music
Meetings:
• Arrange and lead meetings with Team Heads (ie CD, Dance Captain, Senior Tech, Chief Kids Host).
• Schedule and chair weekly full team meetings. Attend all HOD meetings
Shore-side Communications:
• Prepare and issue weekly voyage reports to Peel plus regular ad hoc communication as necessary
Resort News:
• Preparation of Resort News and daily programme
• Rotas – Preparation and distribution of team rotas
• Technical – in conjunction with Senior Tech issue fault reports
• Safety – Ensure that Entertainment Team carries out all mandatory safety ship procedures as required
• Hotel Manager – Liaise daily with Hotel Manager
• Revenue – ensure entertainment and passenger flow supports and maximises revenue opportunities in conjunction with other departments
Requirements
KEY RESULTS AREAS
The Key Results Areas for this position are:
• Customer Service
• Maintenance of Facilities
• Staff Management
About the Company
A joint venture between Nakheel and Spain's RIU Hotels & Resorts, RIU Dubai located at Deira Islands, is the emirate's first four-star, 24-hour all-inclusive beachfront resort.