Assistant F&B Outlet Manager

Job description / Role

The Assistant Manager will be responsible for controlling and supervising all F&B activities in the terminal outlets and report to the Food & Beverage Manager. He or she must guarantee operational efficiency and customer/clients` satisfaction.

The accountabilities have been divided into Plan-Deploy-Lead-Execute to enable:
• Maximising the ‘Value added’ and ‘essential’ activities across roles
• Identification of roles whose activities correspond to multiple parts of the value chain
• Reduction in the level of complexity for roles whose focus is on ‘execution’ of the processes
• Ensure aligned accountabilities across similar roles

• Accountabilities related to preparation/scheduling of work or actions which need to be completed. Reviewing and reporting performance.
• Assisting and reporting to the F&B Manager on daily basis on duty roasters, staff issues, operations, sales, stocks, emergencies and abnormalities.
• Ensures the correct number of staff on each shift to meet sales / customer needs.
• Ensures that all staff sells through talking to the customer, advising on the menu, using recommendations.
• Organises staff roaster according to demand patterns.
• Manages and controls staff to make sure all outlets have smooth operation.
• Ensures adherence to cash management and customer service process across the outlets.
• Checks staff uniforms and grooming of staff members and takes immediate action if not complying with company`s standards.
• Conducts a full induction and training plan to all new personnel.
• Ensures all staff attending their duty according to the set duty roaster.
• Ensures all team members are trained on food and beverage specification/presentation.
• Sets the annual leave plan and tracking of attendance.
• Manages and develops staff by coaching and training them on an ongoing basis.
• Ensures that a particular attention is paid to customer care and service, portioning, presentation, preparation and wastage.
• Ensures the correct handling and storage of goods to maintain them in good condition, according to the standards.

• Ensures that all equipment is maintained in a safe, clean and efficient working condition and reports all defects, accidents, damages to the Terminal F&B manager
• Ensures the safety and security of the premises and their contents at all times.
• Reports to the Terminal F&B Manager any incident that may result in an investigation by a statutory body/department.
• Ensures that the outlets are operated within the terms of the Municipality.
• Ensures Daily Sales sheet is submitted to Finance Ensures no unauthorised changes are made to company paperwork and spreadsheets. Ensures no unauthorised changes or use of tills or computers.
• Identifies staff members` weakness and re-trains as necessary.
• Trains and coaches staff in guest services principles and practices.
• Assists staff in new product implementation.
• Stimulates and motivates staff on utilising up selling techniques to promote our products.
• Deals with customers complaints promptly and reports them to The Terminal F&B Manager.
• Deals with airline supervisors and duty managers when receiving a delayed flight, order and arrange with the Production with urgent timing to serve the meals to passengers.
• Handles delay flight and misconnections by communicating with the Airlines authorities/ Transfer desk.
• Takes order from customers for cakes and the like and follow through.
• Holds team briefing with staff before each shift.
• Manages, keeps control and records of daily cash intakes.
• Trains relevant staff on cash handling and security.
• Monitors cash handling procedures and on a regular basis; investigate all security concerns.
• Punches and prepares credit bills for the airline on a daily basis.
• Encodes credit bills report and sends them to the Finance Department by email on daily basis.
• Monitors food wastages daily.
• Orders supplies from the Production unit and Warehouse, receives and accounts for stocks
• Carries out inventory stock takings and instructs staff on how to do it.
• Checks stock and transfer products from one unit to the other before making daily and or urgent orders.
• Checks the expiries of the items on regular and daily bases.
• Prepares maintenance reports and sends job request form to Maintenance Department.
• Orders the dry store and maintains the par level to run the operation smoothly.
• Purchases cigarettes and newspapers on cash bases.
• Gives and takes handovers from one shift to the other through verbal and written communication and checks emails and the log book for handovers.
• Identifies and delegates jobs to be done to subordinates, to insure sales and service objectives are met.
• Provides service direction to Supervisors and Service Crews to achieve the set goals.
• Reviews operations and staff to identify any problems, concerns and opportunities for improvements.
• Provides coaching and feedback to Supervisors and Service Crews and asses performance on ongoing bases.
• Carries out audits of all locations on: equipment, staff, food, beverage, merchandise, promo material, furniture.

Salary:
AED 8,000 to 10,000 per month inclusive of fixed allowances.

Requirements

• College Degree in Hospitality/Hotel Management or equivalent.
• HACCP Certificates.
• 2 years work experience or equivalent in QSR multi-unit F&B supervisory or Management posts.
• POS knowledge.
• Computer skills (Excel, Word and Outlook mainly).
• Stock taking experience.
• Able to work flexible hours required, sometimes long hours, nights, weekends and holidays.
• Able to work in fast paced, stressful environment.
• Fluent in English written and spoken.
• An Arabic Language skill is a plus.
• Within 25-35 years old.

About the Company

Making Travel Special is about knowing what customers want. We recognise that by serving our customers, we're also serving their customers. That's why we talk about the promises our customers make. In this way, we delight our customers and their passengers, even as we continue to challenge ourselves to become the most admired provider in the world.

We treat customers like they are our guests. And because they expect food to be good and wholesome, we maintain the highest global quality assurance standards. What's more, our teams of experienced, dedicated professionals go the extra mile to provide innovative, efficient and reliable services for every single one of them.

Over the years, we've become a global player. In the coming decades, we'll continue to transform our industry by staying true to our core values.