Assistant Front Office Manager

Job description / Role

Key tasks
- Attend VIP's arrival.
- Maintain good public relation with guests and customers
- Ensure guests are attended quickly and any complaints handled tactfully and diplomatically.
- Receive and deal with verbal complaints; forward to FOM or Duty Manager when necessary.
- Full knowledge of the hotel facilities and activities.
- Oversees the daily movement of guest activities and able to resolve guest complaints and to establish an amicable relation with clients and customers of the hotel.
- Communicates directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
- Maintains close working relationship with other departments and attends related meetings.
- Ensuring the Telephone Centre is working properly at all times and minimizingthe number of abandoned calls
- Efficiently and promptly establishing the correspondence service to guest inquiries.
- Ensure that the Front Office team welcomes the customer properly.

Requirements

Skills

Level of Education Bachelor / Licence
- Areas of study Hospitality Management

Professional experiences
- 3 to 5 years

Languages essential
- English

Essential and optional requirements
- Good interpersonal skills and self-confident
- Guest oriented and service minded, with attention to quality
- Good sales skills
- Dynamic
- Good presentation
- A thorough and organised approach
- Access
- Excel
- Power Point
- Word
- Micros
- Opéra

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.