Assistant Front Office Manager

Job description / Role

Assistant Front Office Manager

An exciting opportunity has arisen for an Assistant Front Office Manager to join Rixos Premium Saadiyat Island.

What's in it for you:

- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world !
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

- To support the Director of Front Office and oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport Representatives, Drivers and Valet Parking, and to personally supervise the above in the involved supervisor's absence, ensuring that the hotel standards and procedures are fully known and followed.
- To ensure appropriate stock level for the smooth run of the Front Office operations and to approve requisitions accordingly.
- To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
- To be fully aware of and to report all guest comments or complaints.
- To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
- To ensure proper completion of all CID and local government requirements concerning hotel guests and files.
- To implement and control the Focus and other financial and audit procedures.
- To be aware of all VIPs visiting or staying in the hotel.
- To prepare forecasts and statistics
- To ensure that all team members are aware of the outlet timings and promote the internal activities and events
- To be updated with the competitors' offerings and rates
- To liaise with Housekeeping Department on the scheduling of rooms for maintenance programs.
- To liaise closely with the Sales and Reservations on rate management
- To conduct a daily line up briefing with the Front Office supervisors to recapitulate tasks and activity.
- To assist the Director of Front Office in fulfilling administrative responsibilities and monitoring activities.

Requirements

Your experience and skills include:

- 2-4 years of Experience in the similar area.
- Fluent in English (A foreign language will be an advantage)
- Profile with Master in one of the recognized hospitality schools is a plus.
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Highly responsible & reliable
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem-solving abilities

Your team and working environment :

Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.

At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island , every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding !

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.