Assistant Front Office Manager


Dubai, UAE

Ref: RP714-12684

Job description / Role

Employment: Full Time

Assistant Front Office Manager

Provides support to the Front Office Manager in the day-to-day operations of Front Office, Executive Lounge and Concierge to ensure the achievement of established quality and service standards, and maximize the financial performance of the department.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide

- Learning programs through our Academies and the opportunity to earn qualifications while you work

- Opportunity to develop your talent and grow within your property and across the world

- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Supervise front office team, coordinates the activities of the front desk, reservations and guest services.

- Ensure consistent adherence of the team to the Hotel policies, procedures, and service standards in accordance to brand and service guidelines set by Accor.

- Monitor the Front Office team to make sure all guests receive prompt and personal recognition and resolve service issues, incidents or accidents as required.

- Responsible for checking daily shift audits, maintaining staffing needs, analysing market or industry trends and expanding unique brand experience through the delivery of consistent quality customer service.

- Require to make objective decisions and handle any complaints and emergencies in a level-headed manner.

- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.

- Establish performance and development goals for team members.

- Responsible for the leadership and achievement of performance targets of Front Office.

- Recommend and execute improvements in hotel policies and Front Office operations where there are opportunities for improving services, maximizing revenue and profitability where possible without comprising quality standards.

- Serve as a role model to demonstrate appropriate behaviours

- Ensure that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

- Be involved in reviews of repair and maintenance issues, and coordinate with Engineering and Housekeeping to ensure all guestrooms are in good condition.

- Involve in recruitment of new team members for Front Office.

- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

- Responsible and accountable for the front office's entire operations in the absence of the Front Office Manager.

- Manage department controllable expenses to achieve or exceed budgeted goals.

- Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.

- Assist in safety and emergency training for all employees.

- Perform other duties as directed by the Management.


Your experience and skills include:

- Minimum 3 years' experience in a similar role, within an international brand.

- Ability to build and maintain strong working relationships through all levels of the organisation

- Positive orientation, developing an empowered team and leading the team.

- Excellent command in English (verbal and written); additional language is an advantage

Your team and working environment:

- Dynamic working environment.

- Defined development career path.

- Friendly and supportive team.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo!

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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Office Manager salaries in Dubai

Average monthly compensation
AED 9,000

Breakdown available for industries and years of experience