Assistant Front Office Manager

AccorHotels

Dubai, UAE

Posted
Ref: RP714-28410

Job description / Role

Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Administration & Secretarial
Company Industry
Travel, Hotel & Tourism

Company description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues.

Hospitality is a work of heart. Join us and become a Heartist®.

Job description

We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team. As the Assistant Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.

Responsibilities:

  • Lead and manage the front office team.
  • Develop and implement strategies to enhance guest satisfaction and operational efficiency.
  • Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
  • Train and motivate front office staff to deliver high-quality customer service.
  • Manage guest complaints and resolve issues promptly and professionally.
  • Coordinate with other departments to ensure seamless guest experiences.
  • Monitor and optimize front office performance metrics and guest satisfaction scores.
  • Manage department budgets and control expenses.
  • Ensure compliance with brand standards and local regulations.
  • Implement and maintain efficient front office procedures and systems.
  • Develop and execute revenue management strategies to maximize occupancy and revenue.
  • Handle VIP guests and special requests with utmost care and attention to detail.
  • Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations.
  • Qualifications

  • Bachelor's degree in Hospitality Management or related field.
  • 5+ years of experience in hotel front office operations, including 2+ years in a managerial role.
  • Proven leadership skills with the ability to train, motivate, and mentor team members.
  • Excellent customer service skills and a passion for delivering exceptional guest experiences.
  • Strong financial acumen and experience in budgeting and revenue management.
  • Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
  • In-depth knowledge of front office procedures, revenue management principles, and industry best practices.
  • Excellent problem-solving, decision-making, and conflict resolution abilities.
  • Strong organizational and time management skills.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Adaptability to changing priorities and ability to work well under pressure.
  • Strong communication and interpersonal skills to interact effectively with guests, staff, and management.
  • Additional information

  • Strong interpersonal and problem-solving abilities.
  • Fluency in English; additional languages are a plus.
  • About the Company

    A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

    We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

    From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

    Similar jobs you may be interested in
    Office Manager Easy Apply
    VCA
    Dubai 13 Nov
    Senior Office Manager Easy Apply
    Michael Page
    UAE 9 Nov
    Office Manager Easy Apply
    GG Selection
    Dubai 2 Nov
    Front Office Manager Easy Apply
    RTC-1 Employment Services
    Dubai 9 Sep
    Front Office Executive - Hospitality Background Easy Apply
    TGC Middle East
    Dubai 27 Nov
    Job Alerts by Email
    • Personalised updates on latest career opportunities
    • Insights on hiring and employment activity in your industry
    • Typically sent twice a month
    Front Office Manager salaries in Dubai

    Average monthly compensation
    AED 3,500

    Breakdown available for industries and years of experience