Assistant Guest Relation Manager (Arabic Speaking)

Job description / Role

Key tasks

- Ensures a warm welcome and effective information services for hotel guests.
- Ensures that guests' stay at the hotel runs smoothly and 100%guest satisfaction
- Is regularly available in the hotel lobby and reception
- Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints that are not settled directly by members of the team
- Informs guests about the formalities, any special conditions relating to their stay and the services available
- Organises arrivals and departures with Concierge/FO team
- Coordinates room allocation with the Housekeeper (M/F), handling any switches as necessary
- Communicates with the other departments
- Ensures that guest documentation and information is available and up-to-date
- Formalises instructions as necessary and supervises their application
- Supervises the correct use and follow-up of applications centralising customer profiles and records

Requirements

Skills

- Level of Education Associate Areas of study Hospitality Professional experiences 3 to 5 years Languages essential English

Essential and optional requirements

- Vocational diploma or degree and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation
- Significant experience in a customer-service position
- Experience in team management
- Computer literate
- Can speak Arabic and English

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.